Head - Operations

Job Role: Operations Head.

Location: Chennai.

Experience: 20-25 years.

Languages: Hindi and English are mandatory, other languages are an added advantage.

Summary:

Results-driven and strategic Operations Head with a proven track record of leading end-to-end business operations, optimizing processes, and driving organizational efficiency.
Demonstrated expertise in scaling operations, improving productivity, managing cross-functional teams, and aligning operational goals with business strategy.

Key Responsibilities:

- Formulate business strategy with others in the executive team and implement efficient processes, systems, and standards.

- Coordinate customer service operations and find ways to ensure customer retention.

- Oversee the implementation of technology solutions for the customers as per their Manage contracts and relations with customers, vendors, partners and other stakeholders.

- Mentor and motivate teams to achieve productivity and engagement.

- Developing and implementing long-term operational strategies that align with the organizations overall goals and objectives.

- Overseeing multiple operational projects simultaneously to ensure that employees complete them on time, within budget and to the desired level of quality.

- Identifying and mitigating operational risks, ensuring that the organization can function effectively and overcome unexpected challenges.

- Identifying inefficiencies in operational processes and implementing changes that increase efficiency.

- Managing budgets, analyzing financial data and making informed decisions to optimize operational performance.

- Working collaboratively with internal stakeholders, external partners and customers to achieve operational goals.

- Leading and motivating cross-functional teams, setting clear expectations and holding individuals accountable for results.

- Gathering, analyzing and interpreting data to make informed decisions and identify opportunities for improvement.

- Designing, implementing and maintaining a quality management system that ensures consistent quality throughout all operational processes.

- Fostering a culture of continuous improvement where all employees can identify opportunities for improvement and contribute to ongoing operational optimization.

Qualifications:

- BE EEE/ECE, Mechatronics, Mechanical.

- Good communication skills with ability to interact with customers at senior levels.

- Experience in Team Building and Team Management.

- Some experience in Sales will be preferred.