Native Reviews by Employees

Associate Consultant

Consultant

Team Leadership: - Lead a team of 20-25 onboarding specialists, managing tasks and priorities to ensure smooth operations. - Provide guidance, mentorship, and performance feedback to team members. - Spearhead customer implementations by aligning team efforts with client requirements and deadlines. Product Implementation: - Drive the end-to-end onboarding for educational institutions. - Understand client-specific requirements, current processes, and workflows; suggest changes to implement best practices or solutions and workarounds within the platform to suit customer needs. - Act as a functional expert/consultant to understand client-specific requirements and configure the platform accordingly. - Ensure timely and seamless implementation, adhering to project timelines. Stakeholder Collaboration: - Work closely with institutional stakeholders to gather requirements and align expectations. - Collaborate with internal teams, including product, engineering, and support, to deliver tailored solutions. - Act as the primary point of contact for clients during the onboarding process. Training and Adoption: - Manage the training tasks of internal team members and external stakeholders to effectively use product features as per industry best practices. - Conduct training sessions for institutional staff to ensure effective use of the platform. - Develop user guides, training materials, and FAQs for smooth product adoption. Process Optimization: - Identify gaps in onboarding processes and recommend improvements to enhance efficiency. - Customize workflows and features to meet client-specific needs. Issue Resolution: - Address and resolve functional issues during the onboarding phase. - Provide proactive support to ensure client satisfaction and successful go-live. Reporting and Documentation: - Maintain detailed records of onboarding activities, configurations, and client feedback. - Regularly update stakeholders on progress, risks, and mitigation plans. Qualifications: - 10+ years of experience in functional consulting, SaaS onboarding, or program management roles. - 5+ years experience in leading high-velocity teams. - Strong project management and communication skills. - Exceptional people management skills for customer engagements. - Proficiency in understanding software solutions

Bangalore

Head - Onboarding 

Job Description for Head - Onboarding  in Native in  Bangalore for (10-15) years of experience. Apply Now!