Head - Office Operations

Job Description: Head of Operations (Office-Based)

Position Title: Head of Operations

Department: Corporate Operations

Location: Jaipur

Reporting To: Managing Director

Employment Type: Full-Time

Role Summary

The Head of Operations is responsible for managing and optimizing the day-to-day operations of the office, ensuring that all departments (verticals) function smoothly and in alignment with company goals. This role requires overall knowledge of office operations including HR, Admin, Finance, Projects, Procurement, and Support Teams. The ideal candidate will ensure efficiency, timely task execution, clear communication, and strong coordination between all internal functions.

Key Responsibilities

1. Overall Office Operations Management

- Ensure proper functioning of departments such as Admin, HR, Finance, Sales Support, Procurement, and Projects.

- Supervise administrative processes including documentation, asset management, office supplies, and team logistics.

2. Interdepartmental Coordination

- Align work between various verticals to ensure smooth workflows.

- Track cross-functional tasks, identify roadblocks, and ensure timely resolution.

- Maintain close coordination between field operations and office support teams.

3. Office Systems & Process Optimization

- Develop and implement standard operating procedures (SOPs) for all office functions.

- Ensure document control, filing systems, and reporting formats are standardized and followed.

- Identify inefficiencies and implement process improvements across all departments.

4. Monitoring & Reporting

- Review daily, weekly, and monthly reports from all departments.

- Prepare consolidated dashboards and updates for senior management.

- Monitor internal KPIs related to operations, productivity, and project delivery support.

5. Team Oversight & Task Allocation

- Allocate and monitor tasks to department heads or coordinators.

- Follow up on deadlines, pending work, and escalated issues.

- Ensure that team members are adequately supported and resourced.

6. Compliance, Discipline & Office Policies

- Ensure adherence to company policies, rules, and internal guidelines.

- Maintain discipline, attendance, and punctuality within the office.

- Work closely with HR for employee engagement, conflict resolution, and training needs.

7. Communication & Escalation Handling

- Act as the central point of communication between departments and top management.

- Handle operational escalations and ensure timely resolution.

- Conduct regular coordination meetings with department heads.

Qualifications & Requirements

Education: Bachelor's or Masters Degree in Business Administration, Operations, or related field

Experience: 8-12 years in office operations, administration, or general management

Key Skills: Strong multitasking, coordination, decision-making, and organizational skills

Technical Knowledge: Basic understanding of HR, Admin, Procurement, Finance, and Project Coordination

Software Skills: MS Office Suite, Task Management Tools (Asana, Trello, ERP, etc.)

Language: Proficient in English and [local language, if applicable]

Other: Office-based position; occasional travel to branch or project sites if needed