Head of Department - Commercial - Automation & Robotics Business

Head of Department - Commercial

Reports to Managing Director

Location Mumbai

Urgency Immediate

The Company

Our client is a Mumbai-based automation and robotics company founded in 2005. They are market leaders and serve quick commerce, e-commerce, 3PL, fashion & apparel, F&B, pharma, electronics, renewable energy, and manufacturing.

Purpose

Lead the full commercial engine - Sales, Customer Success, and Solutioning - driving order intake, solution quality, and customer outcomes across company's automation and robotics portfolio.

Key Responsibilities

- Sales: Own sales strategy, pipeline, and order-intake targets across industries (e-commerce, 3PL, fashion, F&B, pharma, manufacturing); lead and grow the sales team.

- Solutioning: Lead pre-sales and solution design - translating customer material-flow challenges into company's automation, robotics, and software solutions with strong techno-commercial proposals.

- Customer Success: Own the post-order relationship - adoption, satisfaction, retention, references, and repeat/expansion business.

- Commercial leadership: Drive margin discipline, win-rate, and a structured, consultative B2B selling motion.

Ideal Candidate

- 12-18 years in B2B capital equipment/industrial automation/intralogistics sales, including solution selling.

- Proven ownership of a sizeable order book and leadership across sales + pre-sales/solutioning.

- Strong techno-commercial acumen; comfortable engaging CXO and operations buyers.

- Engineering background with MBA preferred.