Overview:

- Our client is a well-established, multi-specialty healthcare provider. Known for its patient-centric approach and consistent clinical outcomes, the organization has built a reputation for delivering high-quality, accessible healthcare across key specialties.

- With modern infrastructure, advanced medical technology, and a growing network of facilities, the hospital is focused on scaling operations while maintaining excellence in patient care and service delivery. The leadership team is committed to strengthening institutional capabilities, enhancing operational efficiency, and driving a culture of accountability and continuous improvement.

- This role owns the end-to-end efficiency, compliance, and scalability of all non-clinical functions within the hospital. The mandate is simple: ensure the hospital runs like a high-performing, cost-efficient, patient-centric system outside of clinical care.

Key Responsibilities:

1. Operational Leadership

- Drive overall hospital operations across facilities, administration, front office, housekeeping, security, biomedical, and support services

- Ensure seamless day-to-day functioning with zero tolerance for operational breakdowns

- Build SOPs, enforce discipline, and create measurable service benchmarks

2. Patient Experience & Service Quality

- Own patient journey outside clinical care-admissions, billing, discharge, grievance handling

- Improve turnaround times, reduce friction points, and elevate service standards

- Track and act on patient feedback and satisfaction metrics

3. Vendor & Facility Management

- Manage all external vendors (facility, housekeeping, security, equipment, etc.)

- Drive cost optimization without compromising service quality

- Ensure infrastructure readiness, maintenance, and uptime of all non-clinical assets

4. Financial & Cost Control

- Own non-clinical P&L levers-cost management, budgeting, and efficiency improvements

- Identify leakages and drive cost rationalization initiatives

- Ensure billing accuracy, process adherence, and revenue support

5. Compliance & Risk Management

- Ensure adherence to all regulatory, statutory, and accreditation requirements (NABH, etc.)

- Drive audits, documentation, and process compliance across departments

- Mitigate operational risks and ensure safety standards

6. Team Leadership

- Lead and build high-performing cross-functional teams

- Drive accountability, performance metrics, and a culture of ownership

- Hire, train, and develop second-line leadership

Must Have:

- 12-18 years in hospital operations / healthcare administration

- Strong exposure to multi-specialty hospitals or large healthcare setups

- Proven ability to manage scale, complexity, and cross-functional teams

- Deep understanding of hospital workflows, compliance, and patient experience

- High ownership mindset with a bias for execution