Head - Network Performance - Franchise Owned & Franchise Operated Operations/P&L

Role Overview :

We are hiring a senior leader to drive the performance of a Franchise-Owned, Franchise-Operated (FOFO) network for a fast-scaling consumer business.

This is a hands-on operations leadership role focused on improving conversion, productivity, and customer experience across franchise units.

Key Responsibilities :

- Own and improve on-ground performance of franchise locations (conversion, revenue productivity, execution quality)

- Identify and fix operational leakages across the lifecycle (lead sale delivery post-sales)

- Build strong governance and review mechanisms to drive accountability across partners

- Drive standardization, training, and enablement across franchise teams

- Work closely with internal teams (marketing, supply chain, product) to ensure consistent execution and CX

Ideal Profile :

- 10-15+ years in multi-unit operations/franchise/retail leadership roles

- Strong track record of driving execution and improving business performance on the ground

- Experience in QSR, retail, consumer, or services-led businesses preferred

- Comfortable working with metrics, but with a clear execution-first mindset

Role Positioning :

- Operations-heavy role with strong business impact

- Focus on improving performance, not just managing P&L

- High ownership in a critical growth engine