Head - National Collection - NBFC/FinTech

Job Responsibilities:

- Develop and execute comprehensive recovery plans for delinquent accounts to ensure timely and efficient resolution.

- Monitor and analyze delinquent accounts, identify trends/patterns, and implement proactive measures to mitigate losses.

- Manage and lead a team of 1015 members, including oversight of call centers and collection

agencies.

- Collaborate with internal stakeholders such as Risk, Legal, and Operations teams to ensure recovery strategies align with organizational objectives and regulatory standards.

- Engage with customers via multiple communication channels (calls, emails, letters) to

negotiate repayment terms and resolve disputes.

- Maintain detailed and accurate documentation of all customer communications, payment arrangements, and resolution progress.

- Recommend and implement effective collection strategies tailored to customer risk profiles and financial circumstances.

- Stay updated on industry best practices and regulatory requirements governing collections and recovery.

- Ensure compliance with all applicable laws and guidelines in the debt recovery process.

- Provide regular MIS and performance reports to management, highlighting key KPIs, challenges, and improvement areas.

Candidate Details

- Proven experience managing large teams (1015 members) and handling external collection agencies/call centers.

- Strong knowledge of regulatory frameworks related to collections and recovery.

- Demonstrated ability to design and implement effective recovery strategies.

- Excellent communication, negotiation, and people management skills.