Role Purpose:

Lead the Microsoft Dynamics 365 Finance & Operations (D365 F&O) platform across the organization, driving continuous business process improvement, application support, system enhancements, and digital transformation initiatives. Act as the primary liaison between business stakeholders, IT teams, Microsoft, and implementation/support partners to ensure optimal utilisation and performance of the ERP ecosystem.

Lead and mentor the ERP application support team, ensuring effective service delivery, stakeholder engagement, and continuous capability development.

Experience & Qualifications:

- 12-15 years of experience in Microsoft Dynamics ERP, including significant hands-on experience with Dynamics 365 Finance & Operations.

- Strong understanding of manufacturing business processes, including Production, Planning, Procurement, Inventory, Quality, Logistics, Supply Chain, and Finance.

- Proven experience in ERP implementation, support, upgrades, and business process optimisation.

- Techno functional expertise with the ability to translate business requirements into practical solutions.

- Experience managing ERP support, implementation, or application management teams in a manufacturing environment.

- Experience working with external implementation partners and technology vendors.

Key Responsibilities:

ERP Leadership & Team Management:

- Serve as the Single Point of Contact (SPOC) for D365 F&O across corporate offices and manufacturing locations.

- Lead, manage, and mentor the ERP application support team across all locations.

- Define team objectives, allocate responsibilities, monitor performance, and ensure timely issue resolution.

- Drive continuous improvement initiatives to enhance business processes and ERP utilization.

- Build functional and technical capabilities within the team through coaching, training, and knowledge sharing.

- Establish governance, support processes, and service levels to ensure high quality ERP support.

Business Requirement Management:

- Work closely with business stakeholders to understand, validate, and prioritize business requirements.

- Conduct solution discussions and assess business impact of proposed changes.

- Coordinate with support and implementation partners for effort estimation, solution design, and delivery timelines.

- Facilitate User Acceptance Testing (UAT), deployment planning, and production rollouts in coordination with business and IT teams.

Application Development & Release Management:

- Manage the complete application lifecycle through Azure DevOps, including requirement gathering, FRD preparation, development, testing, deployment, and post-implementation validation.

- Coordinate development rollouts, version upgrades, patch management, and enhancement releases.

- Monitor application performance and ensure system stability, reliability, and scalability.

Vendor & Microsoft Coordination:

- Coordinate with Microsoft support teams for issue resolution, product bugs, and technical escalations.

- Manage relationships with implementation and support partners to ensure adherence to SLAs, project timelines, and quality standards.

- Review partner deliverables and ensure alignment with business objectives.

Integration Management:

- Ensure seamless integration between D365 F&O and connected business applications such as Dealer Management Systems (DMS), Warehouse Management Systems (WMS), banking platforms, logistics solutions, and other enterprise applications.

- Monitor data interfaces, integration health, and data quality.

- Support and evaluate new integration requirements as part of business transformation initiatives.

Manufacturing Digitalization & Industry 4.0:

- Collaborate with manufacturing teams and technology partners to support plant automation and Industry 4.0 initiatives.

- Drive integration of shop floor systems, production automation solutions, and manufacturing analytics with the ERP ecosystem.

- Support digital transformation projects aimed at improving manufacturing efficiency and operational visibility.

Documentation & Governance:

- Maintain comprehensive documentation of business processes, configurations, customisations, integrations, and system enhancements.

- Establish and enforce change management, release management, and ERP governance standards.

- Ensure compliance with internal controls, audit requirements, and IT policies.

Cross-Functional Collaboration:

- Partner with IT teams across manufacturing locations to support ongoing operations and strategic projects.

- Work closely with Finance, Supply Chain, Manufacturing, Sales, Procurement, and other business functions to drive ERP adoption and process excellence.

- Act as a trusted advisor for ERP related transformation and optimization initiatives.

Key Competencies:

- Microsoft Dynamics 365 Finance & Operations

- Manufacturing Business Processes

- ERP Implementation & Support

- Business Process Improvement

- Azure DevOps & Release Management

- Application Integration

- Industry 4.0 & Plant Automation

- Project Management

- Team Leadership & People Management

- Vendor Management

- Stakeholder Management

- Analytical & Problem-Solving Skills

- Communication & Collaboration

Reporting To: Head Information Technology

Location: Mumbai Corporate Office with travel to manufacturing plants as required.

Contact: Neha M, 9028545443