Head - Medical Tourism/Medical Value Travel

Head - Medical Tourism / Medical Value Travel

Role : Head Medical Value Travel (MVT)

Role Summary :

The Head Medical Value Travel (MVT) by the Brand name - IndiaMD will lead the strategic growth, business development, operations, and international patient services. The incumbent will be responsible for establishing IndiaMD as a leading medical tourism platform by developing strong healthcare partnerships, driving international patient acquisition, and ensuring exceptional patient experiences.

Roles & Responsibilities :

Business Strategy & Growth :

- Develop and execute the overall business strategy for IndiaMD.

- Identify new markets, business opportunities, and revenue streams within the medical tourism sector.

- Drive business expansion and achieve revenue and profitability targets.

- Develop annual business plans, budgets, and growth roadmaps.

Business Development & Partnerships :

- Build strategic partnerships with hospitals, specialty clinics, diagnostic centers, and healthcare providers across India.

- Develop relationships with international referral partners, facilitators, healthcare consultants, insurance companies, embassies, and government agencies.

- Identify and onboard new channel partners to increase international patient inflow.

- Negotiate and manage commercial agreements and partnership contracts.

International Patient Services :

- Oversee end-to-end patient journey management from inquiry to post-treatment follow-up.

- Ensure smooth coordination of medical consultations, treatment plans, hospital admissions, travel arrangements, visa support, accommodation, and local transportation.

- Develop patient-centric processes that ensure high levels of satisfaction and trust.

- Handle escalations and ensure timely resolution of patient concerns.

Operations & Service Excellence :

- Establish and implement operational policies, SOPs, and quality standards.

- Monitor service delivery and continuously improve operational efficiency.

- Coordinate with healthcare providers and internal teams to ensure seamless patient experiences.

- Ensure compliance with healthcare quality standards and organizational policies.

Team Leadership :

- Build, manage, and mentor a high-performing Medical Tourism team.

- Set performance objectives and monitor team productivity.

- Conduct training and development programs to enhance team capabilities.

- Foster a culture of accountability, collaboration, and customer excellence.

Marketing & Market Development :

- Collaborate with the marketing team to develop international outreach and patient acquisition strategies.

- Represent IndiaMD at healthcare conferences, exhibitions, trade delegations, and industry forums.

- Support branding initiatives aimed at strengthening IndiaMD's presence in global healthcare markets.

- Drive lead generation and conversion initiatives.

Financial Management :

- Manage departmental budgets and financial performance.

- Monitor revenue, patient volumes, conversion rates, and profitability.

- Prepare business reports, forecasts, and management presentations.

- Ensure effective utilization of resources to maximize business outcomes.

Preferred Skills & Knowledge :

Preferred Skills :

- Strong leadership and people management skills.

- Business development and strategic partnership expertise.

- Excellent negotiation and stakeholder management abilities.

- Strong communication, presentation, and interpersonal skills.

- Customer relationship and patient experience management.

- Analytical thinking and problem-solving capabilities.

- Project management and operational leadership.

- Revenue generation and market expansion experience.

Preferred Knowledge :

- Comprehensive understanding of Medical Tourism and International Patient Services.

- Knowledge of hospital operations, healthcare systems, and treatment pathways.

- Understanding of global healthcare trends and medical tourism markets.

- Familiarity with international patient management and care coordination.

- Knowledge of healthcare quality standards, accreditation processes, and compliance requirements.

- Understanding of travel, visa, and cross-border healthcare logistics.

- Experience with healthcare technology platforms and digital health solutions.