About the Role: The ideal candidate will be a strategic leader with deep experience in managed services delivery, commercial structuring, team leadership, and enterprise customer engagement. Key Responsibilities: 1. Business Strategy & Growth - Define and implement the growth roadmap for the Managed Services BU in alignment with company vision and goals. - Identify new markets, industry verticals, and service opportunities (cloud, infra, SOC/NOC, end-user computing, etc.). - Drive multi-year contracts, annuity-based revenues, and scalable engagement models. 2. P&L Ownership - Full accountability for top-line and bottom-line performance of the BU. - Optimize cost structures, delivery efficiency, and pricing models. - Track KPIs around revenue growth, utilisation, margins, and client retention. 3. Delivery Excellence & Operations - Build and mature the service delivery engine - processes, automation, SLAs, and governance. - Lead the establishment of centralized operations (e.g., NOC/SOC) and command centers. - Ensure strong delivery hygiene, incident response, and service continuity. 4. Client Engagement & Account Growth - Serve as executive sponsor for strategic managed services clients. - Strengthen relationships with CIOs, CTOs, and other CXOs of client organizations. - Identify upsell/cross-sell opportunities across the services portfolio. 5. Team Leadership & Talent Development - Build and lead a high-performance BU team: delivery heads, presales, solution architects, and account managers. - Foster a performance-driven, customer-first culture. - Invest in skill-building, certification, and leadership pipeline development. 6. Innovation & Service Differentiation - Lead transformation to automation-first, outcome-driven service delivery. - Partner with technology leaders to incorporate AI, observability, DevOps, and hybrid cloud models. - Establish strong alliances with OEMs and cloud hyperscalers (AWS, Azure, etc.) About the Candidate: The Client is looking for an accomplished and entrepreneurial leader to build, operate, and scale our managed services portfolio. This role will carry full P&L responsibility, with a focus on strategic growth, operational excellence, customer success, and talent development. To be suitable for the role, the incumbent must have: - PG degree / diploma in management - At least 10 years of experience in leading service delivery with last 5 years in managed services - Proven experience in building and successfully running a managed services unit - Deep knowledge of service delivery models (ITIL, SIAM, SRE, etc.) - Experience in working with global customers (US/Europe/APAC) across BFSI, Manufacturing, Healthcare, etc. Mandatory Skills: Proven leader in Service Delivery, Customer Success, & Revenue Growth, driving operational excellence, team empowerment, and client retention. Passionate about innovation, process optimization and building high-performing teams for sustained growth.

Delhi NCR

Head - Managed Services & Customer Success - IT 

Job Description for Head - Managed Services & Customer Success - IT  in VNR Advisory in  Delhi NCR for (15-25) years of experience. Apply Now!