Head - Managed Services

Description:

Service Delivery & Operations:

- Lead end-to-end Managed Services delivery across Financial Risk, GRC, Technology Risk, and Third-Party Risk domains.

- Ensure SLA/KPI adherence and drive service quality, timeliness, and accuracy.

- Establish governance cadence including operational reviews, risk reporting, and stakeholder updates.

- Drive continuous process improvements and automation initiatives.

Risk & Compliance Management:

- Oversee control testing, compliance monitoring, and regulatory reporting.

- Manage risk assessments including Technology Risk and Third-Party Risk reviews.

- Ensure adherence to regulatory frameworks (e.g., SOX, RBI, MAS, GDPR as applicable).

- Support remediation tracking and audit issue closure.

Program & Stakeholder Management:

- Act as primary interface for client stakeholders and senior leadership.

- Lead transition and transformation of new processes into Managed Services model.

- Coordinate cross-functional teams (technology, operations, compliance).

- Prepare executive dashboards and risk reports.

Governance & Continuous Improvement:

- Design and implement governance frameworks and reporting structures.

- Drive automation, standardization, and digital transformation initiatives.

- Manage resource planning, budgeting, and capacity management.