Job Description:

Role & Responsibilities:

1. Build the 3PL Business:

- Lead the development of the company's 3PL warehousing vertical from the ground up.

- Develop the operating and commercial strategy for the 3PL business.

- Identify target sectors, customers and business opportunities.

- Work closely with the promoters/management on business planning, expansion and growth.

- Develop scalable systems and processes that can be replicated across multiple facilities.

2. Operations & Customer Management:

- Take overall responsibility for the performance of 3PL warehouse operations.

- Establish SOPs, KPIs, SLAs and operating standards across facilities.

- Ensure high standards of inventory accuracy, cargo handling, safety, security and customer service.

- Drive operational efficiency, productivity and cost optimisation.

- Build strong relationships with customers and act as the senior escalation point for key accounts.

- Ensure adherence to contractual SLAs and customer-specific operating requirements.

3. Team Building:

- Build the 3PL organisation from the ground up.

- Hire, train and develop the operations, warehouse and support teams.

- Establish clear roles, accountability and performance metrics.

- Create a culture of ownership, discipline, technology adoption and continuous improvement.

4. Commercial & P&L Responsibility:

- Take ownership of the financial performance of the 3PL business.

- Develop budgets, operating costs and manpower plans.

- Monitor warehouse productivity, revenue, margins and operating costs.

- Drive profitability through better utilisation, process improvement and commercial discipline.

- Participate in pricing, contract negotiations and commercial discussions with customers.

5. Business Development:

- Work closely with the management/business development team to identify and convert 3PL opportunities.

- Participate in customer meetings, solution design and RFP/RFQ processes.

- Develop warehousing solutions based on customer requirements.

- Understand customer supply chains and translate them into commercially viable operating models.

6. Technology & Process Excellence:

- Drive the adoption of WMS, warehouse technology, automation and data-driven operating systems.

- Establish real-time dashboards and MIS for operational and financial performance.

- Continuously identify opportunities for automation, process improvement and productivity enhancement.

- Build a technology-enabled operating environment rather than relying on people-heavy processes.

7. Compliance & Quality:

- Establish robust systems for statutory, customer and industry-specific compliance.

- Ensure adherence to warehouse safety, security, quality and regulatory requirements.

- Experience with regulated sectors such as Pharma, Chemicals or FMCG will be an advantage.

- Develop systems capable of meeting demanding customer audits and international quality standards.

Preferred Candidate Profile:

- 5 - 7+ years of experience in 3PL, contract logistics, warehousing or supply chain operations.

- Experience working with demanding customers in Pharma, FMCG, Chemicals, Consumer, Industrial or similar sectors is preferred.

- Strong experience in managing warehouse operations and preferably multiple facilities.

- Experience in setting up a new warehouse/3PL operation will be strongly preferred.

- Strong understanding of WMS, inventory management, MHE, warehouse processes and technology.

- Commercial orientation with an understanding of warehouse costing, pricing and margins.

- Proven ability to build and manage teams.

- Strong customer-facing and stakeholder management skills.

- Strong analytical and problem-solving skills.

- High ownership and entrepreneurial mindset.

- Ability to work closely with promoters/management and operate in a fast-moving environment.