Head - Learning & Development - Hospitality

Job Title: Head - Learning & Development

Location: Mumbai

Experience Required: 10+ Years

Industry Preference: Luxury Hotel Chains / Hospitality Industry

Job Description:

We are seeking an experienced and dynamic Head of Learning & Development to lead the training and capability-building initiatives for a reputed organization in the luxury hospitality sector. The ideal candidate will play a strategic role in designing and implementing learning frameworks that enhance employee performance, leadership development, and overall guest experience excellence.

Key Responsibilities:

- Develop and execute the organizations Learning & Development strategy aligned with business goals.

- Design and implement training programs focused on service excellence, leadership development, and operational efficiency.

- Identify skill gaps and create structured learning interventions across departments.

- Lead talent development initiatives, succession planning, and leadership pipelines.

- Collaborate with senior leadership and department heads to drive a culture of continuous learning.

- Evaluate training effectiveness through KPIs, feedback, and performance metrics.

- Manage external training partners, vendors, and digital learning platforms.

- Ensure alignment with luxury hospitality standards and brand expectations.

Key Requirements:

- 10+ years of experience in Learning & Development, preferably within luxury hotel chains or hospitality organizations.

- Strong understanding of training methodologies, adult learning principles, and leadership development.

- Proven experience in designing and scaling L&D frameworks.

- Excellent communication, stakeholder management, and leadership skills.

- Ability to drive organizational change and employee engagement initiatives.