Head of Inside Sales (Pre-Sales):

Location: Goregaon, Mumbai

Reporting To: Growth Head

Role Overview:

We are looking for a highly driven Head of Inside Sales to lead and scale our pre-sales function. This role will own the complete lead-to-site-visit journey, ensuring every customer receives a fast, seamless, and high-quality experience before being handed over to the field sales team.

The ideal candidate should have strong experience in inside sales, pre-sales operations, CRM management, team leadership, customer engagement, and conversion optimization. You will work closely with the Growth, Sales, and Product teams to improve lead quality, customer journeys, and conversion metrics.

Key Responsibilities:

- Own the complete pre-sales funnel from lead generation to sales handoff.

- Lead, mentor, and manage both in-house and outsourced inside sales teams.

- Drive lead qualification, customer engagement, follow-ups, and site visit bookings.

- Build and optimize customer journeys across phone, WhatsApp, email, SMS, AI calling, and chatbot channels.

- Manage CRM systems to ensure accurate lead allocation, follow-ups, reporting, and customer tracking.

- Collaborate with Growth, Marketing, Sales, and Product teams to improve lead quality and conversion rates.

- Monitor key performance metrics such as lead response time, qualification rate, site visit conversion, and team productivity.

- Analyze sales funnel performance and identify opportunities to improve customer experience and operational efficiency.

- Develop SOPs, sales processes, and best practices to scale the inside sales function.

- Train, coach, and continuously improve team performance through regular feedback and performance reviews.

Desired Skills & Qualifications:

- 3+ years of experience in Inside Sales, Pre-Sales, Sales Operations, Customer Success, or Growth Operations.

- Proven experience managing high-performing inside sales or customer engagement teams.

- Strong understanding of lead management, sales funnels, and conversion optimization.

- Hands-on experience with CRM platforms such as Salesforce, HubSpot, Zoho CRM, LeadSquared, or Freshsales.

- Experience working with sales automation tools, AI calling platforms, chatbots, or customer engagement technologies is preferred.

- Strong analytical skills with experience tracking KPIs, dashboards, MIS, and sales performance metrics.

- Excellent communication, stakeholder management, and leadership skills.

- Experience in PropTech, Real Estate, Consumer Internet, Marketplace, FinTech, EdTech, or other B2C businesses is highly preferred.