MANAGERS WHO HAVE LED LARGE INSIDE SALES TEAM IN A B2C ROLE WILL BE PREFERRED

CUSTOMER SERVICE COMPANIES (PristynCare, PolicyBazaar etc) WILL BE PREFERRED

Inside Sales Head

Location: Gurugram (On-site, 6 days/week)

Employment Type: Full-time

Reporting To: Founder/BU Head

Team: Lead and manage a large growing inbound sales team.

About:

Client is building India's fastest at-home pet care platform - instant grooming today, with walking and a broader pet services stack on the roadmap. They are the only on-demand service provider in the segment with a door to door service availability within a 60 minute window, and hence a category definer and leader. They are backed by Sparrow Capital and Prime Venture Partners and expanding rapidly across NCR (Delhi, Faridabad and Gurgaon) targeting expansion into new cities soon enough with Series A in a few months time.

The Role:

We are looking for an experienced Inside Sales Head to own the complete inbound sales funnel from lead generation to booking conversion. This is a hands-on leadership role requiring someone who can lead from the front by managing sales execution, coaching the team, driving CRM discipline, improving conversion metrics, and collaborating closely with marketing and operations. The ideal candidate thrives in high-volume, CRM-driven sales environments and has experience building scalable sales processes while leading high-performing inside sales teams.

Key Responsibilities:

Inbound Sales Ownership:

- Own the complete inbound lead journey across calls, WhatsApp, website enquiries, and missed calls.

- Drive quick response times and ensure timely follow-ups on all inbound enquiries.

- Develop and refine sales scripts to improve conversions.

- Improve overall lead-to-booking conversion through structured sales execution.

CRM Management:

- Own CRM hygiene and ensure accurate pipeline management.

- Define and maintain lead stages and sales workflows.

- Ensure proper disposition tagging and loss-reason tracking for every lead.

- Track lead attribution and campaign performance.

- Generate weekly CRM insights covering lead quality, conversions, source performance and pipeline health.

Team Leadership:

- Lead, mentor and coach the inside sales team.

- Conduct daily sales reviews and performance huddles.

- Review recorded calls and provide structured coaching.

- Build performance dashboards and incentive mechanisms.

- Hire and onboard new sales executives as the business scales.

Cross-functional Collaboration:

- Present weekly sales and conversion reports to business leadership.

- Work closely with marketing teams to improve lead quality.

- Partner with operations to ensure capacity and booking availability.

- Provide regular feedback to improve customer acquisition efficiency.

Candidate Profile:

Experience:

- Years of experience in high-volume inbound sales.

- Experience managing a team of 20+ inside sales executives.

- Background from consumer internet, marketplaces, edtech, proptech, fintech, automotive or service businesses with large inbound lead volumes.

- Experience working with CRM-driven sales organizations.

Skills & Competencies:

- Strong CRM expertise (Salesforce, LeadSquared, Freshsales, TeleCRM or equivalent)

- Pipeline management and sales operations

- Sales process design and optimization

- Data-driven decision making and reporting

- Inside sales coaching and call quality improvement

- WhatsApp-based customer engagement

- Objection handling and negotiation

- Conversion optimization

Success Metrics:

- Lead response time maintained within defined SLA.

- Significant improvement in lead-to-booking conversion.

- High CRM data accuracy and pipeline hygiene.

- Improved repeat booking rate.

- Actionable weekly insights shared with marketing to improve lead quality.

- Consistent team productivity and conversion improvement.

What Success Looks Like:

- Lead response time - Under 3 minutes on all inbound leads during operating hours

- Lead-to-booking conversion - 50%+ (from 27% baseline) within 60 days

- CRM hygiene score - 100% leads tagged with status and reasons

- Repeat booking rate - 70%+ within 90 days (from 40% baseline)

- Lead quality feedback - Structured weekly input to marketing agency