Key Responsibilities:

B2C Inside Sales Leadership:

- Lead the complete B2C Inside Sales function with ownership of revenue and business performance.

- Develop and execute sales strategies to drive conversions, revenue growth, and profitability.

- Build, scale, and manage a large Inside Sales COE.

- Define sales targets, operating metrics, productivity benchmarks, and performance frameworks.

- Drive pipeline management and ensure consistent achievement of sales objectives.

Sales Strategy & Process Excellence:

- Design and implement scalable sales processes, SOPs, and governance mechanisms.

- Identify process gaps and continuously improve sales efficiency and conversion rates.

- Drive quality standards across the customer journey and sales funnel.

- Implement best practices for lead management, follow-ups, conversion, and customer engagement.

- Leverage technology and automation to improve sales productivity.

Analytics & Performance Management:

- Establish strong sales analytics and reporting frameworks.

- Monitor pipeline health, conversion ratios, productivity, revenue performance, and team metrics.

- Identify performance gaps and implement corrective actions.

- Use data-driven insights to optimize sales strategies and resource allocation.

- Provide regular business and performance updates to senior stakeholders.

Team & Stakeholder Management:

- Build, mentor, and manage a large inside sales organization.

- Establish performance management, coaching, and capability-building programs.

- Work closely with Marketing, Product, Operations, Customer Experience, and Finance teams.

- Drive cross-functional alignment to improve the overall customer and sales experience.

Required Candidate Profile:

- 11+ years of experience in Inside Sales / Tele Sales / B2C Sales.

- Strong experience leading large-scale B2C inside sales teams.

- Proven track record of managing large sales organizations and delivering revenue targets.

- Experience handling 100 Cr+ revenue exposure will be preferred.

- Strong understanding of sales analytics, pipeline management, conversion optimization, and productivity management.

- Experience in building or managing a Sales COE / centralized inside sales function.

- Strong process improvement and quality management orientation.

- Experience in a D2C business will be an advantage.

- Excellent leadership, stakeholder management, communication, and decision-making skills.

- Strong commercial orientation with a focus on revenue, profitability, and scalable growth.

Key Competencies:

- B2C Inside Sales Leadership

- Revenue & P&L Orientation

- Sales Strategy & Execution

- Inside Sales COE

- Pipeline & Conversion Management

- Sales Analytics

- Productivity & Performance Management

- Process Excellence

- Quality Management

- Large Team Leadership

- Stakeholder Management

Experience:

- 11+ years

Preferred Industry Background:

- D2C - Consumer Internet - E-commerce - Consumer Services - High-Volume B2C Businesses

Perks & Benefits:

- Opportunity to lead and scale a large B2C Inside Sales organization.

- High-impact leadership role in a rapidly growing organization.

- Significant ownership of revenue, sales productivity, and business growth.