Head - Inside Sales/B2C Sales - North India

Our client is a large services organization. They have offices across India and are looking to hire an Inside Sales head at their Delhi/NCR based office. This is not a remote role.

This is a key role and the incumbent will own revenue, conversions, productivity and overall sales performance.

Key Responsibilities:

- Lead and mentor a large Inside Sales team with clear KPIs and productivity targets.

- Own sales strategy, pipeline, forecasting and delivery of revenue targets.

- Drive lead-to-conversion through funnel analysis and process improvement.

- Monitor sales metrics and take corrective action to improve productivity and conversions.

- Drive training, coaching, performance management and bottom-quartile improvement.

- Ensure strong consultative selling, objection handling, negotiation and articulation of programme ROI.

- Partner with Business Head and Marketing on growth, lead quality, ROI and profitability.

- Work with HR to improve engagement and achieve 80%+ retention while reducing early exits.

- Drive regular sales reviews, knowledge sessions and capability-building initiatives.

Candidate Profile:

- 12+ years in Digital / Inside / Tele Sales, with strong B2C experience.

- Proven experience managing large Inside Sales / outbound sales teams.

- Strong ownership of revenue, sales productivity, conversion and pipeline management.

- Data-driven approach to sales performance and decision-making.

- Strong consultative selling, negotiation and people-management skills.

- Power BI / Tableau and strong CRM experience preferred.

- If this matches your experience, please apply at the earliest.

Please note:

- Your profile will be managed with strict confidence.

- Similarly, we will be able to share the client's name till your profile is shortlisted at our end.

Vipul Agarwal
Zend Consulting Services
+91-9820060954