Head - Inside Sales - B2C

Role Overview

Univest is looking for a Head of Sales - B2C to own and scale our high-velocity inside sales engine. This role will drive revenue, conversion efficiency, team productivity, and sales operating cadence across a 100+ member sales organization.

You will be responsible for transforming sales into a data-driven, process-led, high-performance revenue function with strong alignment across marketing, product, analytics, and customer success.

Key Responsibilities

Revenue Ownership & Sales Strategy

- Own B2C revenue targets and drive predictable monthly growth.

- Build and execute scalable inside sales strategy for high-volume lead flow.

- Define funnel conversion benchmarks from lead to closure.

- Drive daily, weekly, and monthly sales operating rhythm.

Team Leadership & Org Scaling

- Lead, inspire, and scale a 100+ member inside sales team through strong middle-management layers.

- Build a high-performance sales culture with clear KPIs and accountability.

- Hire, train, and develop Team Leaders, Managers, and top-performing closers.

- Drive performance management, PIP frameworks, and incentive structures.

Lead Management & Productivity

- Own dialer strategy, connect rates, speed-to-lead, and agent productivity metrics.

- Optimize lead allocation logic, prioritization models, and follow-up systems.

- Improve cost per acquisition (CPA), revenue per lead, and revenue per sales rep.

- Ensure maximum ROI on marketing-generated leads.