About the Organisation
A leading Financial Services Organisation is a Non-Deposit Accepting NBFC and one of the pioneers in the Indian credit card industry. The organisation's core business is credit card issuance.
Position Head - Information Technology
Role & Responsibilities
- Develop the IT function by establishing technology platforms, processes, governance and talent.
- Oversee enterprise technology standards, governance and performance metrics.
- Partner with business functions to deliver technology solutions in a timely manner.
- Manage IT operations, budgeting and staffing.
- Lead application management, infrastructure, networks, IT security and projects.
- Drive technology strategy, digital transformation and back-office modernization.
- Evaluate and onboard technology partners and platform providers.
- Enhance customer experience across digital channels.
- Ensure production support, SLAs, business continuity and disaster recovery readiness.
- Ensure IT security, regulatory compliance and IT governance.
- Lead IT audits and security reviews.
- Define and monitor IT performance metrics aligned to business goals.
- Partner with the COO to improve efficiency, reduce costs and increase agility.
- Build and develop a high-performing technology team.
Job Specific Skills
- Knowledge of emerging technologies and industry disruptors.
- Understanding of credit cards and payment operations.
- Ability to lead the end-to-end technology function.
- Experience onboarding technology partners and leading transformation initiatives.
- Strong analytical and problem-solving skills.
Educational Qualifications
Graduate / Post Graduate / Professional Qualification.
Minimum Experience
16+ years with a full-time Post Graduate / Professional Qualification or 20+ years with a Graduation degree.
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