Head of IT

Role overview:

Head of IT will lead the end-to-end technology and digital agenda for a 1,500 Crores company with manufacturing facilities and multi- channel presence in general trade, modern trade, e- commerce, institutional and export markets, ensuring secure, scalable and business- aligned systems. The role balances strategic roadmap ownership with hands- on governance of applications, infrastructure, data and cybersecurity.

Position details:

Title: Head - Information Technology (Head of IT)

Location: Bangalore (Corporate Office with regular plant/warehouse visits)

Business scale: ~- 1,500 Cr turnover, multi- plant, pan- India distribution, exports

Experience: 15-20 years in IT, with at least 5-7 years in a senior leadership role in manufacturing/consumer durables/FMCG or similar multi- channel environment

Reporting to: MD (preferred) / Promoters

Key responsibilities:

IT and digital strategy:

- Define and execute a 3-5- year IT and digital roadmap aligned to growth from 1,500 Cr to the next scale (e.g., 2,500-3,000 Cr), covering core applications, infrastructure, data and security.

- Establish IT governance, policies, annual budgets, project prioritization and KPIs, ensuring measurable business impact (revenue growth, margin improvement, working- capital efficiency, service levels).

Applications, ERP and process digitization:

- Own the ERP and key business applications (ERP (SAP 4 HANA, CRM, DMS/SFA, WMS, TMS, service management, export documentation systems) including selection, implementation, upgrades and integrations.

- Drive digitalization of end- to- end processes: order- to- cash, procure- to- pay, plan- to- produce, inventory and warehouse operations, service and warranty, finance and compliance, using workflow, low- code and RPA where viable.

Sales, channels and e- commerce:

- Implement and maintain robust systems for general trade, modern trade, e- commerce, institutional and export sales, including pricing, schemes, promotions, trade claims and key- account visibility.

- Ensure strong technology support for D2C website/app and marketplace integrations (catalogue, content, pricing, inventory sync, OMS, payment gateways, last- mile partners), and enable a 360- view of customers and channel partners.

Manufacturing, supply chain and plants:

- Support manufacturing and supply chain with systems for production planning, shop- floor data capture, inventory accuracy, quality management, and basic Industry 4.0/IoT pilots where relevant.

- Ensure reliable connectivity and IT/OT security across plants, warehouses, regional offices and service locations, with robust backup and disaster recovery.

Data, analytics and cybersecurity:

- Build a scalable data and analytics layer (BI platform, data models, dashboards) giving leadership real- time visibility on sales, margin, inventory, plant performance, service TAT and export performance.

- Establish and continuously strengthen cybersecurity (policies, tools, monitoring, incident response), including identity and access management, endpoint protection, backups and compliance with data- privacy norms.

Leadership, organization and vendorse

- Build and mentor an IT team suited to a - 1,500 Cr organization, covering applications, infrastructure, support and data/BI, while effectively leveraging external partners and managed services.

- Manage strategic relationships and contracts with major technology vendors (ERP/CRM, cloud, network, security, e- commerce tech, SIs), ensuring service quality, adherence to SLAs and cost optimization.

Required qualifications and experience:

Education:

- Bachelor's in Engineering/Computer Science/IT; MBA/PG in Technology Management is an advantage.

- 15-20 years of progressively responsible IT experience, with at least one full- cycle ERP implementation and significant exposure to sales and distribution, manufacturing and supply chain.

- Demonstrated track record of leading digital transformation or large application roll outs in a 1,000 Cr+ organization (or equivalent complexity), with strong business stakeholder management.

Skills and competencies:

- Strategic and commercial orientation, with the ability to translate business goals into practical technology initiatives and benefit cases.

- Strong project and change management capabilities; proven ability to drive user adoption across sales, commercial, finance, plants and service teams.

- Excellent communication and stakeholder management; comfort working closely with promoters/Board and cross- functional leadership.

- High ownership, bias for digitization and continuous improvement, and a hands- on yet strategic leadership style suitable for a mid- sized, fast- growing company.