HR Head | Luxury Retail (12-15 yrs)

Transformation role with direct promoter visibility

Opportunity to build and scale HR for a luxury retail business

About Our Client

We are working on a confidential mandate with a fast-scaling luxury retail organization headquartered in Hyderabad, operating a strong and profitable business (- 5000 Cr revenue) with an aggressive domestic and global expansion roadmap.

The organization currently operates 50+ stores across South India and international markets (including the US) and is in a critical phase of transformation with:This is a high-impact, front-line CHRO role in a promoter-driven setup where people strategy will directly influence business scalability & store productivity.

Job Description

The organization is at an inflection point-while strong processes exist (including systems like ADP payroll), execution rigor, workforce productivity, and HR visibility require significant strengthening.

Key challenges include:

- High attrition across frontline workforce, with competitive pull from peers

- Need to stabilize HR leadership

- Strengthen employer brand and internal HR credibility

- Drive alignment within a promoter-led, high-velocity decision-making environment

- The incoming CHRO will be expected to bring structure, discipline, and retail-led HR excellence, while operating with strong business alignment.

Key Responsibilities:

1. Workforce Strategy & Retail Productivity

- Rebalance org structure toward sales-heavy workforce (70:30 model)

- Drive frontline hiring scale-up across stores and geographies

- Build store productivity, performance management, and incentive frameworks

2. Attrition & Talent Stability

- Design and execute retention strategies for high-churn frontline roles

- Benchmark against competition and improve employee value proposition (EVP)

3. HR Operations & Execution Excellence

- Strengthen execution rigor on existing HR processes and systems

- Bring discipline in areas like payroll governance, compliance, and HR ops delivery

- Ensure scalability for IPO-readiness and multi-geo operations

4. Employer Branding & HR Visibility

- Significantly improve HR visibility internally and externally

- Build a strong employer brand in competitive luxury retail talent markets

5. Leadership & Culture Alignment

- Act as a strong cultural anchor in a promoter-driven business

- Enable leadership alignment and stability after multiple HR leadership transitions

- Drive a performance-oriented yet culturally aligned organization

6. Expansion Enablement

- Partner business on rapid store rollouts across South India and US markets

- Build scalable frameworks for franchise and COCO models

The Successful Applicant

A successful CHRO should have:

Must-Have:

- 15+ years of experience in retail-heavy organizations

- Background in structured, process-driven environments

- Proven track record in scaling frontline-heavy organizations

- Strong exposure to multi-location retail operations and high-volume hiring

Critical Success Factors:

- Ability to operate in a promoter-driven, fast-paced environment

- Strong focus on execution over design

- Demonstrated success in reducing attrition and improving field productivity

- High stakeholder management and influence with founders/promoters

Additional Preferences:

- Experience in luxury / premium retail

- Strong understanding of South India talent landscape

- Telugu language capability is strongly preferred

Why This Role?

- Direct influence on business performance via retail workforce excellence

- Ownership of large-scale transformation across hiring, culture, and productivity

- Exposure to domestic and international expansion journeys