Description:

Regional HR Head South

Industry - QSR / Retail / Hospitality

Location: Bangalore

Reports to: CHRO

Role Overview

The Regional HR Head South will be responsible for leading and managing the complete HR function across the South region for a high-growth QSR organisation. This role is a critical business partner to regional leadership, ensuring people practices support rapid scale, operational excellence, and a strong employee experience across stores and corporate functions.

Key Responsibilities

Strategic HR Partnering

- Act as a trusted HR partner to Regional Business Heads and Operations leadership.

- Translate business goals into effective people strategies aligned with regional and organisational priorities.

- Support expansion, new store launches, and stabilisation of operations from a people perspective.

Talent Acquisition & Workforce Planning

- Drive regional hiring strategy for store staff, Shift Partners, Store Partners, and support roles.

- Ensure timely manpower planning, hiring closures, and readiness for new store openings.

- Work closely with TA teams to build strong hiring pipelines and reduce attrition risk.

Employee Lifecycle Management

- Own end-to-end employee lifecycle across the region onboarding, confirmation, performance, engagement, exits.

- Ensure smooth onboarding and strong handholding of new joiners, especially freshers and frontline staff.

- Address employee grievances and ensure timely, fair resolution.

Performance & Capability Building

- Drive performance management processes and ensure alignment with business goals.

- Identify training needs and enable capability building for store leadership and frontline teams.

- Strengthen people leadership skills among Cluster Managers, Senior Partners, and Store Managers.

Employee Engagement & Retention

- Build and execute engagement initiatives to improve morale, productivity, and retention.

- Analyse attrition trends and implement corrective actions at cluster and store levels.

- Foster a positive, inclusive, and people-centric culture across the region.

HR Operations & Compliance

- Ensure adherence to HR policies, SOPs, labour laws, and statutory compliances.

- Oversee payroll coordination, attendance, leave management, disciplinary processes, and audits.

- Ensure consistent implementation of HR processes across all locations.

Stakeholder & Team Management

- Lead and develop the regional HR team; build strong HR capability on the ground.

- Coach HR Business Partners and HR Executives to operate with ownership and accountability.

- Maintain strong coordination with Corporate HR, Finance, and Operations teams.

Key Skills & Competencies

- Strong business partnering and stakeholder management skills

- Deep understanding of frontline workforce dynamics

- High ownership, problem-solving mindset, and execution focus

- Ability to manage ambiguity in a fast-scaling environment

- Strong communication, conflict management, and leadership presence

Qualifications & Experience

- MBA / PGDM in HR or related field

- 10 to 15+ years of progressive HR experience, preferably in QSR / Retail / Hospitality / FMCG

- Proven experience managing large, distributed frontline workforces

- Prior regional or multi-location HR leadership experience is mandatory