JOB DESCRIPTION:

Job Title:

Head - Human Resources (Hospitality Vertical)

Management Level:

Senior Management

Grade (Level):

As per Organization Structure

Domain Expertise:

Hospitality, Hotels, Resorts, Clubs, Food & Beverage Operations

Location:

Kolkata / Hospitality Units

Role Contribution:

Strategic & Operational HR Leadership

Reports to:

CEO - Hospitality Vertical / Group CHRO

Leadership Responsibilities:

Lead the HR Function across the Hospitality Vertical, ensuring talent availability, employee engagement, performance management, employee relations, compliance, learning & development, compensation & benefits and organizational effectiveness.

Purpose:

To drive the people agenda of the Hospitality Vertical by aligning HR strategies with business goals, fostering a high-performance culture, ensuring legal compliance, building leadership capability, enhancing employee engagement and enabling sustainable organizational growth across all hospitality establishments.

Job Responsibilities:

Strategic HR Leadership:

- Develop and implement the HR roadmap aligned with Hospitality Vertical business objectives.

- Partner with leadership teams on workforce planning, organizational design and productivity enhancement.

- Drive culture-building and organizational effectiveness initiatives.

Talent Acquisition & Employer Branding:

- Formulate recruitment strategies to attract quality talent.

- Ensure timely closure of critical and operational manpower requirements.

- Strengthen employer branding and talent pipeline initiatives.

Performance Management:

- Lead the Performance Management System across hospitality units.

- Drive goal setting, performance reviews, talent identification and succession planning.

- Ensure performance-linked rewards and career progression processes.

Learning & Development:

- Establish competency frameworks and annual learning plans.

- Drive behavioural, managerial and service excellence training programs.

- Develop future leaders through succession and leadership development initiatives.

Employee Engagement & Retention:

- Design employee engagement, recognition and wellness initiatives.

- Monitor employee satisfaction and retention metrics.

- Build a strong employee value proposition across hospitality properties.

Employee & Industrial Relations:

- Maintain healthy employee relations and harmonious work environment.

- Manage grievances, disciplinary actions and conflict resolution.

- Handle labour issues and ensure industrial harmony.

Compensation & Benefits:

- Drive compensation benchmarking and annual compensation review processes.

- Ensure competitive and equitable reward practices.

- Monitor employee benefit administration.

Statutory Compliance & Governance:

- Ensure compliance with labour laws, social security regulations, POSH and employment legislation.

- Coordinate HR audits and close audit observations.

- Ensure adherence to Group HR policies and SOPs.

HR Operations & Digitalization:

- Oversee HR operations and employee lifecycle management.

- Drive HRMS implementation, automation and process efficiency.

- Develop HR analytics and management dashboards.

Job Role Interface:

External Stakeholders:

- Recruitment Consultants

- Labour & Statutory Authorities

- Training Vendors

- HR Consultants

- Educational Institutes

- Industry Associations

- Auditors

Internal Stakeholders:

- CEO - Hospitality Vertical

- Group CHRO

- CFO

- Hospitality Business Heads

- Department Heads

- Employees Across Hospitality Units

Education & Experience:

Educational Qualification:

- MBA / PGDM in Human Resources from a reputed Institution.

- Additional qualification in Labour Laws / IR preferred.

Experience:

- 15 - 20 years of experience in Human Resources.

- Minimum 5 years in a leadership role handling multi-property hospitality operations.

- Strong exposure to Hotels, Resorts, Clubs, Restaurants or Hospitality Businesses.