Head - Human Resources - Hospitality

Job Title: Head of Human Resources (Group HR Head)

Department: Human Resources & Organizational Development

Reports to: Group CEO / Co-Owner

Location: Corporate Office with occasional travel across all properties

Industry: Luxury Hospitality High-End Restaurants, Boutique Hotels & Lifestyle Venues

This is not merely an HR role it is a leadership mandate to shape the organizational DNA of one of the regions most prestigious hospitality groups. The Head of Human Resources will be both architect and custodian of a workforce culture that defines the luxury hospitality experience.

Position Summary

The Head of Human Resources will serve as the custodian of the Groups most valuable asset its people. This is a senior leadership position that requires the ability to architect and execute world-class HR strategies in alignment with the organizations ambitious vision of redefining luxury hospitality.

The role goes beyond traditional HR functions, driving organizational culture, leadership excellence, and workforce transformation across a portfolio of high-end restaurants, boutique hotels, and clubs.

As a strategic partner to the executive team, the HR Head will shape a people-first culture rooted in excellence, innovation, and uncompromising service standards. The position demands a leader with exceptional gravitas, foresight, and the ability to inspire and manage diverse, multi-property teams within a dynamic and competitive hospitality landscape.

Core Responsibilities

Strategic Leadership & Organizational Development

- Define and lead the long-term HR strategy, ensuring full alignment with the Groups vision for expansion, guest experience, and brand positioning.

- Act as a trusted advisor on matters of organizational design, workforce planning, and human capital development.

- Lead organizational transformation initiatives including scaling for new property openings, market entry strategies, and restructuring when required.

Talent Acquisition & Employer Brand Stewardship

- Oversee the acquisition of top-tier talent across all levels, ensuring every hire reinforces the Groups luxury positioning and service culture.

- Establish long-term partnerships with global recruitment agencies, leading hotel schools, and industry networks to secure a steady pipeline of exceptional talent.

Leadership Development & Learning Excellence

- Architect robust talent development programs that build the next generation of leaders for the Group.

- Oversee management training initiatives, high-potential programs, and succession planning for mission-critical roles.

- Create a culture of continuous learning, embedding service sophistication, innovation, and leadership agility across the organization.

Performance, Culture & Engagement

- Implement a performance culture that rewards excellence, accountability, and innovation.

- Establish transparent performance appraisal frameworks with measurable KPIs and leadership competencies.

- Cultivate a workplace culture that balances high-performance expectations with employee well-being, inclusion, and engagement.

- Lead recognition and reward programs that reinforce the values of excellence, creativity, and guest-centricity.

Compensation, Benefits & Rewards

- Design and maintain competitive compensation strategies, aligning with both luxury hospitality benchmarks and organizational objectives.

- Introduce innovative benefits, retention models, and performance-linked reward systems that drive loyalty and reduce attrition.

- Ensure seamless execution of payroll, compliance, and benefits administration across all entities.

Governance, Compliance & Risk Management

- Serve as the Groups steward for ethical conduct, diversity, equity, and inclusion.

- Lead the implementation of zero-tolerance frameworks for harassment, discrimination, or misconduct, including compliance with POSH guidelines.

- Maintain readiness for u audits and regulatory inspections with zero non-compliance findings.

Operational Excellence

- Oversee HR operations across multiple high-value assets, ensuring alignment and consistency in policies, culture, and service standards.

- Leverage technology (HRMS) for efficiency, analytics, and data-driven decision-making.

- Provide direct oversight of employee welfare programs including staff accommodation, transport, and well-being initiatives.

Candidate Profile

Education:

- Masters Degree in Human Resources, Business Administration, or Organizational Development.

- Professional certifications such as SHRM, CIPD, or equivalent highly desirable.

Experience

- Minimum of 12-15 years of progressive HR leadership experience.

- At least 5 years at the head-of-function level within luxury hospitality, premium lifestyle, or high-growth service industries.

- Proven success in leading HR across multi-property, multi-city, or international operations.