Head - Human Resources - Hospital

Head - Human Resources - Multispecialty Hospital (15-30 yrs)

Location: Delhi NCR

Reporting To: Management / COO

Role Type: Leadership | Individual Contributor + Strategic Oversight

Role Objective

The HR Head will be responsible for managing end-to-end HR operations of the hospital with high integrity, discretion, and maturity, ensuring smooth people management in a sensitive hospital environment. The role requires someone who can act as a trusted bridge between management and employees, while maintaining strong compliance and ethical standards.

Key Responsibilities

1. Strategic HR Leadership

- Own and drive the complete HR function including recruitment, employee relations, payroll coordination, compliance, performance management, and HR policies.

- Act as a custodian of organizational values, ethics, and confidentiality, critical in a hospital setup.

- Provide HR advisory support to management on sensitive people matters.

2. Recruitment & Workforce Planning

- Lead hiring for medical, paramedical, nursing, and non-medical staff.

- Coordinate with department heads for manpower planning and replacement hiring.

- Ensure background verification, reference checks, and credential validation.

3. Employee Relations & Discipline

- Handle employee grievances, disciplinary issues, and conflict resolution with maturity and fairness.

- Maintain a balance between empathy and firmness in people management.

- Ensure that hospital discipline, attendance, and conduct standards are consistently followed.

4. Performance Management

- Drive appraisal processes and performance reviews in coordination with management.

- Support department heads in goal setting and performance tracking.

- Identify non-performers and high-potential employees and suggest corrective actions.

5. Compliance & HR Operations

- Ensure compliance with all statutory requirements (labour laws, hospital regulations, audits).

- Oversee HR documentation, employee records, contracts, and policies.

- Coordinate payroll inputs and ensure accuracy and timeliness.

6. Culture & Stability

- Maintain a stable work environment in a high-pressure healthcare setup.

- Act as a neutral, trusted HR leader who employees feel comfortable approaching.

Desired Profile

Experience: 12-18 years of HR experience, preferably in hospitals, healthcare, or large service organizations

Background: Hospital / healthcare HR experience strongly preferred

Key Traits:

- High integrity and discretion

- Calm, mature, and firm approach

- Strong understanding of hospital HR sensitivities

- Ability to handle confidential and sensitive matters independently