Head HR & TA | Series A Ed tech Start up

Job Description :

This is a 0 - 1 opportunity to build and institutionalize the HR function in a uniquely decentralized, high-growth environment.

With rapid scale underway and increasing organizational complexity (multi-location workforce, high-volume educator hiring, freelancer ecosystem), the business is looking to bring in a Head of HR to drive structure, consistency, and culture.

The role will work closely with the Co-Founder and will anchor people strategy, policy architecture, and organisational design.

Key Responsibilities :

1. HR Strategy & Function Build :

- Design and implement the overall HR operating model aligned to a highly decentralised business

- Transition HR from a transactional support function to a strategic business enabler

- Build scalable frameworks across talent, performance, engagement, and compliance

2. Organisation Design & Workforce Structuring :

Bring structure to a multi-layered workforce:

- Full-time corporate employees

- Field / on-ground workforce

- Educators and freelancers

- Standardize role definitions, reporting structures, and accountability frameworks

- Drive integration across currently siloed talent and operations teams

3. Talent Acquisition & Workforce Planning :

- Oversee and optimise a distributed talent sourcing function (currently 4-member team)

Build structured hiring processes for:

- High-volume educator / freelancer onboarding

- Corporate and mid-senior hires

- Establish hiring SLAs, quality benchmarks, and candidate experience frameworks

4. Onboarding & Employee Experience :

- Build a standardized, scalable onboarding journey across locations and workforce types

- Design induction frameworks tailored for both corporate and on-ground/educator talent

- Improve early tenure engagement and productivity

5. Culture & Capability Building :

- Define and institutionalize organizational values and behaviors

- Drive a cohesive culture across a highly distributed workforce

- Enable managers across geographies to drive engagement and performance

6. Policy, Compliance & Governance :

Build and implement core HR policies and frameworks, including :

- Employee handbook

- POSH policy and committee structure

- Code of conduct and disciplinary processes

- Ensure compliance across multiple locations and workforce categories

7. Performance Management & Compensation :

- Design and roll out performance management frameworks

- Bring structure to compensation and benefits, ensuring competitiveness and internal parity

- Partner with leadership on compensation benchmarking and cost optimisation

8. HR Operations & Shared Services :

- Strengthen existing HR ops (payroll, employee lifecycle management)

- Build SOPs for HR service delivery across locations

- Introduce HR systems/processes to improve efficiency and visibility

Candidate Profile :

- 12 - 18 years of experience across HR, with strong exposure to scaling organizations

- Proven experience in building HR functions from scratch or transforming fragmented setups

- Strong understanding of distributed / multi-location workforce models (EdTech, services, staffing, gig or platform-led businesses preferred)

- Experience managing high-volume hiring environments and non-traditional workforce structures (freelancers, gig, field teams)

- Strong grounding in HR compliance, policy design, and governance frameworks

- Ability to operate in a founder-led, evolving environment with ambiguity and speed

- Demonstrated ability to engage senior stakeholders and drive change across the organization

- Prior exposure to education, skilling, or services businesses will be an advantage