Experience: 15+ years.

Location: Ahmedabad.

Budget: Open for Discussion.

Industry: US/UK Accounting.

Description:

- We are looking for a seasoned HR leader who has personally experienced scale and understands the realities of building people systems in a delivery-driven, high-pressure professional services environment.

- This role requires someone who can anticipate growth challenges, lead change proactively, and build a strong, accountable culture while the organisation scales rapidly.

- This is not an HR operations role.

- This is a business-critical leadership role.

Core Objectives of the Role"

- Scale the organisation without breaking culture.

- Enable rapid hiring while maintaining quality and stability.

- Lead people through continuous change.

- Create systems that work at 1000+ and 10,000+ headcount, not just today.

- Build leadership capability across middle and senior management.

Key Responsibilities :

HR Strategy & Organisational Scaling:

- Design and implement HR strategy aligned with aggressive growth plans.

- Build scalable people processes for a growing KPO / professional services setup.

- Partner with founders on workforce planning, org design, and future readiness.

- Transition HR from informal/start-up practices to structured, sustainable systems.

Change Management & Transformation:

- Lead and manage change during rapid hiring, process shifts, and structural evolution.

- Drive clear communication, alignment, and adoption of new policies and systems.

- Handle ambiguity and resistance with maturity and decisiveness.

- Act as a trusted advisor to leadership during change.

Culture Building & Employee Experience:

- Build and protect a performance-driven yet people-centric culture.

- Address cultural challenges typical to KPO environments (attrition, burnout, delivery pressure).

- Create frameworks for engagement, feedback, and psychological safety.

- Ensure consistency of culture across teams and leadership layers.

Talent Acquisition & Retention Strategy:

- Own hiring strategy for specialized talent (US Accounting, Tax, Compliance roles).

- Ensure speed, quality, and consistency in recruitment at scale.

- Design retention strategies including career paths, learning frameworks, and leadership visibility Reduce dependency on reactive hiring by building proactive talent pipelines.

Performance Management & Leadership Enablement:

- Build robust performance management systems tied to accountability and growth.

- Coach managers on people leadership, feedback, and difficult conversations.

- Identify high-potential talent and create succession pipelines.

Strengthening mid-management capability is a critical gap during scale-up.

HR Governance, Policies & Compliance.

- Own HR governance, policy frameworks, and statutory compliance.

- Ensure maturity in employee relations, grievance handling, and risk management.

- Introduce data-driven HR metrics to support leadership decision-making.

Ideal Candidate Profile:

- 15+ years of progressive HR leadership experience.

- Strong exposure to KPO / IT Services / Consulting / Professional Services environments.

- Proven experience in scaling teams rapidly (not theoretical exposure).

- Demonstrated capability in change management and culture building.

- Comfortable operating in fast-paced, evolving, founder-led organizations.

- Strategic thinker with strong execution mindset.

- High emotional intelligence, credibility, and leadership presence.

What Will Not Work for This Role?

- Pure HR operations or compliance-focused profiles.

- Candidates without hands-on scaling experience.

- HR leaders are uncomfortable with ambiguity or fast change.

- Overly process-heavy leaders who slow down growth.

Why This Role Matters?

- Direct influence on business stability and growth.

- Leadership seat with high ownership and accountability.

- Opportunity to build a long-term people foundation in a scaling organization.

Client Profile :

- The company is a leading hospitality and consulting firm with over 30 years of expertise serving clients globally.

- Backed by 1400+ employees, delivering F&A and analytics solutions, ensuring precise decisions and tailored advisory services across the US, UK, Middle East, and beyond.