Role Purpose:

To lead the overall HR function, drive people strategy and organisational effectiveness, and ensure alignment of HR initiatives with business objectives. The role will be responsible for building a high-performance culture, strengthening talent acquisition, employee engagement, capability development and HR governance across branches and corporate offices.

Key Responsibilities:

1. HR Strategy & Business Partnering:

- Develop and implement HR strategies aligned with organisational business goals.

- Partner with business heads, regional heads and senior management on workforce planning.

- Drive organisational restructuring, manpower budgeting and productivity.

- Support business expansion through effective manpower planning and deployment.

2. Talent Acquisition & Workforce Planning:

- Lead end-to-end recruitment for corporate, regional and branch-level positions.

- Drive leadership hiring for CEO-1, Zonal Heads, RSMs, BMs and other critical roles.

- Develop recruitment dashboards, TAT monitoring and hiring productivity MIS.

- Build talent pipelines for business-critical positions.

3. Employee Lifecycle Management:

- Oversee onboarding, documentation, confirmation, transfers, promotions and exits.

- Ensure effective HR operations across all branches.

- Drive employee retention and succession planning.

- Establish performance management and talent review mechanisms.

4. Learning & Development:

- Design and implement training calendars for sales, credit, operations and collections teams.

- Drive induction and functional capability-building programmes.

- Develop leadership development and behavioural training initiatives.

- Measure training effectiveness and business impact.

5. Performance Management & Employee Engagement:

- Drive PMS, KRAs, KPIs and performance appraisal cycles.

- Establish performance-linked reward and recognition programmes.

- Monitor attrition, employee satisfaction and engagement.

- Implement retention strategies for high-performing employees.

6. HR Operations & Compliance:

- Oversee payroll, attendance, leave management, F&F and employee records.

- Ensure statutory compliance related to PF, ESIC, PT, labour laws and Shops & Establishments.

- Manage POSH, employee grievances and disciplinary proceedings.

- Oversee HRMS implementation, automation and HR MIS.

7. Compensation & Benefits:

- Manage salary structures, CTC benchmarking, incentives and variable pay.

- Oversee employee insurance, GPA, GMC and other benefits.

- Ensure effective manpower cost management.

Key Success Metrics:

- Recruitment TAT and position closure ratio.

- Employee attrition and retention.

- Manpower productivity and cost optimisation.

- Training effectiveness.

- Statutory compliance and audit observations.