About the job:

- Seeking a Head of Human Resources with 12-15 years of experience to lead the HR function at the corporate level.

- This senior role will shape the people strategy for a rapidly growing QSR enterprise, ensuring the organization structure, culture, and talent pipeline support aggressive expansion plans.

- The Head of HR will work closely with the executive team to drive strategic initiatives in talent management, organizational development, and culture-building, while also overseeing effective HR operations across all levels of the company.

Key Responsibilities (Strategic & Operational):

- HR Strategy & Planning: Develop and implement a holistic HR strategy that aligns with the

- QSR division's business goals.

- This includes workforce planning for expansion (opening new outlets domestically and potentially internationally), talent strategy, and organizational development plans.

- Leadership Development & Succession: Identify and develop high-potential talent for leadership roles.

- Implement succession planning for critical positions (restaurant managers, regional heads, corporate leaders) to ensure leadership continuity in a fast-growth scenario.

- Culture & Employer Brand: Champion a strong organizational culture that reflects values of quality, customer-focus, and innovation.

- Drive initiatives to maintain high employee engagement and low attrition, even as the workforce scales.

- Enhance the employer brand in the market to attract top talent, highlighting the entrepreneurial and growth-oriented Environment.

- Compensation & Benefits Strategy: Oversee the design of competitive compensation and benefits programs that balance cost control with employee motivation and retention.

- Regularly benchmark against industry standards (QSR/retail) and adapt policies to support expansion into new regions or countries (considering local norms and regulations).

- HR Policies & Compliance Oversight: Ensure that robust HR policies, SOPs, and governance frameworks are in place and adhered to.

- Stay updated on labor law changes and ensure full compliance across all operating locations.

- Guide the team in handling complex HR issues or legal matters, mitigating risk for the company.

- Operational HR Excellence: Supervise all HR functional areas - talent acquisition, training, HR operations, and employee relations.

- Establish service level standards for HR support to stores and corporate offices.

- Leverage HR technology (HRIS, payroll systems) to improve efficiency and data accuracy.

- Cross-Functional and Executive Collaboration: Serve as a trusted advisor to the Business

- Head (CEO) and other senior leaders on all people-related strategies.

- Participate actively in strategic planning forums, providing inputs on organizational capabilities and change management for new initiatives (like entering the UK market or launching new business lines).

- Change Management: Lead HR-driven change management efforts during expansions or reorganizations.

- For example, manage the HR aspects of launching operations in a new country, integrating new teams, or re-structuring departments to better meet business needs.

Required Skills & Competencies:

- Strategic HR Leadership: Ability to craft and execute a long-term people strategy.

- Understands how to align HR initiatives with business objectives and can anticipate future talent and organizational needs.

- Influencing & Advising: Excellent advisory skills with the confidence to influence C-level executives on critical HR decisions.

- Capable of balancing advocacy for employees with business requirements to achieve win-win outcomes.

- Deep HR Knowledge: Extensive knowledge of HR best practices, labor laws, and HR trends in India.

- Strong command of all core HR functions and experience implementing HR programs at scale.

- Analytical & Data-Driven: Utilizes data and HR metrics to drive decisions (staffing models, compensation analytics, engagement survey results).

- Comfortable presenting data- backed insights to support policy changes or strategic initiatives.

- Leadership & Team Management: Proven track record of building and leading effective HR teams.

- Mentors HR professionals and builds the function's capability to act as true business partners.

- Resilience & Problem-Solving: Thrives in a dynamic, high-growth environment.

- Able to remain calm and make sound decisions in the face of challenges such as rapid scaling, cultural integration, or conflict resolution.

Preferred Background & Domain Expertise:

- Industry Background: Significant HR leadership experience in QSR, retail, hospitality, or consumer-focused companies.

- Understanding of the operational challenges and workforce dynamics (including frontline workforce management) in these sectors.

- Education: MBA in HR or equivalent Master's degree in a related field is highly preferred.

- Continuous learning through executive HR programs or certifications (like SHRM-SCP) is a Plus.

- Scale & Growth Experience: Hands-on experience in scaling an organization from a mid-size to a large workforce.

- Comfortable designing HR frameworks for a company doubling in size or entering new markets.

- International Experience: Exposure to HR management in international contexts (such as setting up HR for an overseas branch or adapting policies for a different country) is advantageous.

- Familiarity with HR considerations for the UK or other markets adds value for global readiness