Native Reviews by Employees

Associate Consultant

Consultant

Role Overview: The Head of HR & Training will lead the HR function and own the training charter. This includes policy, compliance, culture, employee engagement, career growth, and capability-building through structured training programs. The role requires balancing strategic oversight with hands-on execution, ensuring HR delivers measurable impact on productivity, retention, compliance, and culture - while training fuels consistent customer experience and operational excellence. Key Responsibilities: Strategic HR Leadership & Compliance: - Draft, update, and communicate policies (POSH, Code of Conduct, HR Handbook). - Ensure compliance with statutory and labor laws; conduct quarterly HR audits. - Implement annual health programs (GMC/GPA, bi-annual health checkups). - Review HRIS access logs, data retention, and privacy standards bi-annually. Talent Planning & Acquisition: - Forecast HO & store hiring aligned with expansion plans. - Oversee recruitment strategy for corporate roles and frontline store roles. - Build sourcing strategies via job portals, social media, campus tie-ups, and local boards. - Ensure hiring cycle efficiency, BGV vendor management, and onboarding excellence. Career Development, Training & Succession Planning - Define transparent promotion & transfer guidelines with clear eligibility and panel processes. - Develop skill-based certification programs for store teams and HO roles. - Map career paths for all roles and communicate quarterly updates. - Identify successors for all critical roles and run readiness assessments. Training Oversight: - Design and deliver the end-to-end training lifecycle - pre-joining readiness, Day 1 induction, SOP training, and continuous learning. - Content Development: Build training content (manuals, e-modules, videos, simulations) for technical, operational, and behavioral training. - Ops Training: Standardize operational excellence modules (food safety, hygiene, upselling, inventory handling, store audits). - Soft Skills Training: Design modules on customer service, communication, teamwork, leadership readiness, and conflict resolution. - Train the Trainer (TTT): Identify internal trainers and certify them through structured TTT programs; ensure cascade of knowledge across stores. - Digital Learning: Build mobile-first LMS, gamified modules, and microlearning capsules to scale training. - Partner with Ops & QA teams to ensure training drives compliance, consistency, and customer delight. Performance, Rewards & Culture Building - Lead total rewards strategy: salary benchmarking, bonus design, flexi-benefits, and recognition programs. - Launch variable pay, spot awards, and non-monetary recognition. - Oversee wellness programs (mental health, fitness, financial literacy, EAPs). - Champion company values across all levels; embed culture into recruitment, onboarding, and training; reinforce through storytelling, townhalls, and recognition platforms. - Build rituals and traditions (e.g., quarterly offsites, culture workshops) that strengthen belonging and pride. - Partner with leadership to drive "one-team" culture across HO and store networks, ensuring transparency, inclusion, and respect. Employee Engagement & Communication - Design internal communication matrix for policy updates, rollouts, and crisis response. - Conduct quarterly townhalls, publish monthly newsletters, and run employee recognition forums. - Establish grievance redressal clinics (monthly store visits) and manage disciplinary actions and exit processes. - Drive employer branding on LinkedIn and other digital platforms. HRIS & Process Automation - Oversee HRIS implementation and optimization across recruitment, onboarding, performance, and payroll. - Ensure accuracy of master employee database, attendance automation, and self-service portals. - Build real-time BI dashboards for attrition, headcount, and productivity metrics. - Automate surveys (onboarding, training, exit, change management) and track insights.

Gurgaon/Gurugram

Head - Human Resource & Training 

Job Description for Head - Human Resource & Training  in Native in  Gurgaon/Gurugram for (7-15) years of experience. Apply Now!