Head - HR Shared Services - IT

Position Details :

Position : Head HR Shared Services

Location : Delhi NCR

Description :

The Head of HR Shared Services (HRSS) India will lead and manage the delivery of scalable, efficient, and high-quality HR services across the employee lifecycle. This role will oversee end-to-end HR operations including onboarding, payroll, HRIS management, compliance, and employee query resolution.

The role requires building and scaling an HR Shared Services team from the ground up in a global MNC environment. The incumbent will be responsible for setting up processes, systems, service delivery models, and talent capability aligned with global standards.

Key Responsibilities :

1. Operational Leadership :

- Lead the HR Shared Services Center for India, ensuring efficient delivery of core HR processes (hire-to-retire).

- Establish HRSS structure, governance, workflows, and service delivery models from scratch in line with global best practices.

- Own and manage service level agreements (SLAs), KPIs, and metrics for all shared services functions.

- Drive process optimization, automation, and standardization across HR operations.

2. Team Setup & Management :

- Build a high-performing HRSS team, including hiring, training, and developing capabilities in a newly set-up environment.

- Manage, mentor, and grow the team across functions (payroll, HRIS, compliance, helpdesk).

- Ensure high team engagement and performance through coaching and continuous development.

3. Technology & Transformation :

- Oversee the HR technology ecosystem including HRIS (SAP SuccessFactors, Workday, Oracle, etc.), payroll systems, and ticketing platforms.

- Collaborate with IT and global HR stakeholders on system rollouts, upgrades, and digital HR initiatives.

4. Compliance & Risk Management :

- Ensure all HR operations comply with Indian labor laws, tax regulations, and internal audit requirements.

- Manage data privacy and risk controls related to employee data handling and storage.

5. Employee Experience :

- Enhance the employee experience through streamlined services and responsive HR support channels.

- Drive continuous improvement based on employee feedback, ticket analysis, and trend insights.