Head - HR Shared Services & Transformation - BPO/KPO

Key Mandate:

1. Drive HR Shared Services Transformation:

- Define and execute the 20272030 HR Shared Services strategy and roadmap aligned with business priorities and growth ambitions.

- Build scalable operating models that support expansion while maintaining efficiency and service quality.

- Establish governance, performance standards, and continuous improvement practices.

2. Elevate Employee Experience:

- Reimagine HR Shared Services from a transactional support function into an Employee Experience (EX)-driven capability.

- Design seamless employee journeys across the entire talent lifecycle.

- Create intuitive, responsive, and employee-centric service delivery models.

3. Build a High-Performing Global Organization:

- Lead and scale HR Shared Services teams across geographies and time zones.

- Create a unified operating culture grounded in Transparency, Accountability, and Urgency.

- Develop leadership capability, talent pipelines, and strong employee engagement across teams.

4. Enable Digital HR & Intelligent Operations:

- Accelerate adoption of AI, automation, and digital tools to modernize service delivery.

- Partner closely with HR Technology teams to optimize enterprise platforms including Workday and SuccessFactors.

- Deploy intelligent automation and self-service capabilities to improve efficiency and experience.

5. Champion Inclusion & Cultural Agility:

- Embed Diversity, Equity, and Inclusion (DEI) principles into operating practices and service delivery.

- Build culturally responsive models that reflect regional needs while maintaining global consistency.

- Foster an inclusive, psychologically safe, and high-performance environment.

Success Outcomes (1224 Months):

- HR Shared Services roadmap execution and measurable transformation outcomes.

- Improved employee experience and service adoption metrics.

- Increased automation and digital utilization across HR operations.

- Scalable global operating model supporting business growth.

- Strong leadership bench and engagement across distributed teams.

- Enhanced operational performance, governance, and stakeholder confidence.

Ideal Leader Profile:

- Proven success leading enterprise-scale HR transformation initiatives.

- Experience operating across global, matrixed environments.

- Strong digital and analytics orientation with exposure to AI-enabled HR solutions.

- Demonstrated capability to influence senior stakeholders and lead change at scale.