Job Title : Head - HR Shared Services.

Location : Noida, INDIA.

Department : Human Resources.

Reports To : VP - HR INDIA.

Employment Type : Full-Time.

Role Summary :

- The Head of HR Shared Services (HRSS) - India will lead and manage the delivery of scalable, efficient, and high-quality HR services across the employee lifecycle.

- This role will oversee end-to-end HR operations including onboarding, payroll, HRIS management, compliance, and employee query resolution.

- The role requires building and scaling an HR Shared Services team from the ground up in a global MNC environment.

- The incumbent will be responsible for setting up processes, systems, service delivery models, and talent capability aligned with global standards.

Key Responsibilities:

Operational Leadership:

- Lead the HR Shared Services Center for India, ensuring efficient delivery of core HR processes (hire-to-retire).

- Establish HRSS structure, governance, workflows, and service delivery models from scratch in line with global best practices.

- Own and manage service level agreements (SLAs), KPIs, and metrics for all shared services functions.

- Drive process optimization, automation, and standardization across HR operations.

Team Setup & Management:

- Build a high-performing HRSS team, including hiring, training, and developing capabilities in a newly set-up environment.

- Manage, mentor, and grow the team across functions (payroll, HRIS, compliance, helpdesk).

- Ensure high team engagement and performance through coaching and continuous development.

Technology & Transformation:

- Oversee the HR technology ecosystem including HRIS (SAP SuccessFactors, Workday, Oracle, etc. ), payroll systems, and ticketing platforms.

- Collaborate with IT and global HR stakeholders on system rollouts, upgrades, and digital HR initiatives.

Compliance & Risk Management:

- Ensure all HR operations comply with Indian labor laws, tax regulations, and internal audit requirements.

- Manage data privacy and risk controls related to employee data handling and storage.

Employee Experience:

- Enhance the employee experience through streamlined services and responsive HR support channels.

- Drive continuous improvement based on employee feedback, ticket analysis, and trend insights.

Required Qualifications & Skills:

Education: MBA/PGDM in HR, Business, or related field.

Experience: 12+ years in HR Operations/Shared Services with 5+ years in a leadership role.

Domain Expertise:

- Strong understanding of Indian labor laws and statutory compliance.

- Proven experience in handling large-scale HR operations.

- Experience in setting up or scaling shared services within an MNC/global environment.

- Experience with global HR systems (Workday, SAP SF, etc.

Skills:

- Leadership & people management.

- Process re-engineering & automation.

- Strategic thinking and execution.

- Strong stakeholder management across levels and geographies.

- Excellent communication and change management skills.