Job Title: Head of HR Operations

Work mode: 5 days Work from office

Role Overview:

The Head of HR Operations will lead and scale the global people operations engine for B2B saas organization with ambitious plans to expand into 30+ countries. This role requires deep expertise in designing scalable HR processes, managing global onboarding/offboarding, running payroll and benefits operations, maintaining compliant data systems, and creating world-class employee experience programs. The ideal candidate is highly detail-oriented, process-driven, and comfortable managing complex, multi-country HR operations with excellence. Experience with HRIS systems (Darwinbox preferred), compensation data management, and payroll governance is essential.

Key Responsibilities:

1. Payroll Management & Governance:

- Lead India payroll operations, ensuring 100% accuracy, compliance, and timely payouts.

- Coordinate with global payroll vendors for non-India payroll processing.

- Partner with Finance and Legal teams to execute internal payroll audits, risk assessments, and control checks.

- Maintain SOPs and documentation for payroll governance.

2. HRIS Ownership (Darwinbox):

- Act as system owner for Darwinbox, managing configuration, workflows, upgrades, and integrations.

- Ensure data integrity across modules: attendance, leave, payroll, compensation, onboarding, etc.

- Drive automation and workflow optimisation to reduce manual effort and errors.

3. Data Management & Compensation Analytics:

- Maintain clean, accurate, audit-ready Excel files for compensation benchmarking, revisions, and HR analytics.

- Partner with the C&B team to run compensation cycles.

4. Build scalable HR Operations process:

- Design and run Onboarding, employee lifecycle management programs for India and global employees

- Manage offboarding, exit documentation, F&F coordination, and statutory compliance.

- Manage comprehensive benefits administration including Medical insurance, form 16 filing etc

- Build process to create employee delight via HR operations for employee personal milestones of tenure completion, promotions, parent hood, marriage etc.

5. Global HR Operations Leadership:

- Build, lead, and scale the HR Operations function to support growth across 40+ countries

- Standardise and drive high-quality employee lifecycle processes across geographies.

- Ensure compliance with regional labour laws, data privacy standards, and organisational policies.

- Partner with Legal, IT, and Finance during expansions, audits, and new-country setup.

Qualifications & Experience:

- 12-18 years of experience in HR Operations, with at least 5 years in a leadership role.

- Proven experience managing HR ops for high-growth, multi-country organisations.

- Strong expertise in India payroll, statutory compliance, and HR documentation.

- Hands-on experience with Darwinbox or similar enterprise HRIS platforms.

- High proficiency in Excel, data hygiene, and compensation/HR analytics.

- Experience in building employee life cycle programs and global process frameworks.

- Strong understanding of global HR compliance, benefits management, and audit functioning.

Key Competencies:

- Process design & operational rigour

- Data accuracy & analytical mindset

- HRIS/HR tech savviness (Darwinbox expertise ideal)

- Stakeholder management & cross-functional collaboration

- Empathy and employee experience focus

- Documentation excellence and attention to detail

- Ability to manage ambiguity and scale rapidly