Head - HR Operations

Location: Gurgaon

Reports to: CHRO

Team Size: 3

Experience Required: 15 years of relevant HR experience, including the last 3 years in financial services with geographically spread- out branches

Role Overview:

The Head of HR Operations will be responsible for driving end- to- end HR operational excellence across the organization, ensuring seamless processes, strong governance, and consistent employee experience across all branches. This role manages core HR operations, statutory compliance, HR systems, payroll, and performance oversight of outsourced partners. The position requires strong leadership, process orientation, and a deep understanding of financial- services compliance.

Key Responsibilities:

1. HR Operations Management

- Lead and manage all HR operations processes, ensuring accuracy, efficiency, and timely service delivery.

- Standardize and strengthen HR processes across multiple branches and locations.

- Improve employee lifecycle management (onboarding, transfers, exits).

2. Payroll Management

- Oversee monthly payroll processing and reconciliation for all employees.

- Ensure accuracy in salary structure, benefits computation, and regulatory deductions.

- Coordinate with internal finance teams and outsourced payroll partners.

3. Statutory Compliance & Governance

- Ensure 100% compliance with all applicable labor laws and financial- sector HR regulatory requirements.

- Liaise with external auditors and regulatory bodies as required.

- Maintain and update compliance documentation and audit- ready records.

4. HR Systems & Automation

- Lead implementation, optimization, and maintenance of HRMS / HR tech platforms.

- Drive automation initiatives to improve HR operational efficiency and data accuracy.

- Monitor HR dashboards, metrics, and reporting for decision- making.

5. Vendor & Outsourced Partner Management

- Manage relationships and performance of outsourced HR partners (payroll, compliance, benefits, onboarding vendors etc.).

- Track SLAs, quality, and service delivery.

- Evaluate and recommend vendors where necessary.

6. Team Leadership

- Lead and mentor a team of 3 HR professionals.

- Build a culture of service excellence, ownership, and continuous improvement.

7. Stakeholder Collaboration

- Work closely with the CHRO on HR strategy execution.

- Partner with business heads and branch leadership to ensure smooth HR operations across locations.

Required Skills & Qualifications:

- 5 years of progressive experience in HR Operations, Payroll, HR Systems, and Compliance.

- Mandatory: Minimum 3 years in financial services with multi- location / branch- based operations.

- Strong understanding of Indian labor laws and regulatory compliance.

- Experience in managing HRMS and automation projects.

- Proven capability in managing vendors and outsourced partners.

- Strong analytical, process orientation, and problem- solving abilities.

- Excellent stakeholder management and communication skills.