Head - Guest Relations & RSVP - Weddings & Events

We are looking for an experienced Guest Relations & RSVP Head who has a strong background in handling high-end guest experiences, preferably from 5-star hotels and luxury weddings/events. This role requires someone who can manage the entire guest journey-from RSVP management to on-ground hospitality-ensuring a seamless and premium experience.

Key Responsibilities :

- Lead and manage the Guest Relations & RSVP function across multiple wedding and event projects

- Oversee end-to-end RSVP management, including guest data collection, tracking, and communication

- Design and implement guest communication strategies (invites, follow-ups, confirmations, special requests)

- Ensure a luxury guest experience aligned with high-end wedding standards

- Coordinate with clients to understand guest preferences, VIP handling, and special arrangements

- Work closely with Hospitality, Production, and Hotel teams for seamless execution

- Manage guest lists, rooming, travel coordination, and on-ground assistance

- Handle VIP guests, last-minute changes, and escalations efficiently

- Train and mentor the guest relations team to maintain service excellence

- Maintain accurate reporting and dashboards for RSVP status and guest insights

Key Requirements :

- Proven experience in RSVP management and guest relations (mandatory)

- Background in 5-star hotels / luxury hospitality / high-end weddings preferred

- Strong expertise in guest handling, communication, and service delivery

- Ability to manage large guest volumes and multiple events simultaneously

- Excellent interpersonal and stakeholder management skills

- High attention to detail and strong organizational abilities

- Ability to stay calm under pressure and manage last-minute changes

Experience & Qualifications :

- 5-10+ years of relevant experience in hospitality / weddings / events

- Prior experience in a leadership or managerial role is preferred