Parking Management: - Gaining an overall business understanding of Parking business and leading operations for overall vertical growth through Business Partner Management, Effective use of Business Analytics & Insights, Driving consumer experience and Operational Excellence, Implementation of New Initiatives. Manage O&M Partner. - Targets vs Actuals: Penetration, ATV, SPP, SPSM, IPSM, IPP - Team Development: Training and Leading the Operations Team. Designing policies to align with overall strategy on setting & deploying required department SOPs for appropriate service deliveries. - Training planner Customer Feedback: - Contract Management: Managing contracts & relations with contractors, vendors, partners and users to understand overall service delivery and experience - Concession Management: Maximize Revenue contribution by parking category and brand through an aligned and collaborative approach with business partners (AOP setting, partner business reviews and support, industry and category benchmarking, sub-category level business performance analysis, strategic initiatives rollout and execution, audits, departmental risk management pertaining to specified accounts, etc. - Concessionaire Satisfaction Index: Target v/s Actual - Airport Survey Quality Index/ Skytax rating: Target v/s Actual - Occupancy % - Compliances Management - Food quality/ hygiene/ No. of complaints - Adherence of LA terms & conditions - Revenue Leakage Control: Monitor & Control Revenue Leakage at Parking/ business. - Audit Reports - Implement standardized systems and processes to improve efficiencies and enhance customer experience - Implement standardized system and processes to improve operating efficiency, with respect to account management, payments and invoicing, compliances etc. - Work in collaboration with the operations & other internal departments towards development of systems and processes to improve the overall customer experience - Work in collaboration with the Concessionaire partners to ensure the defined revenue targets are achieved. Monitor and ensure business objectives are met - Suggest & oversee the implementation of required technology to enhance deliverable TAT and solution adoption by target user group - Playing with data to evaluate risk & leading quality assurance efforts to run & scale business operations from scratch. Understanding compliance to maintain legitimacy at all levels of operations - Percentage retention of existing accounts - Revenue targets - planned vs. achieved - DSO - Internal audit compliances - ASQ ratings/ Skytrax rating

Head - Ground Transport Services & Parking 

Job Description for Head - Ground Transport Services & Parking  in HeadSpace HR Pvt Ltd in  Goa for (11-18) years of experience. Apply Now!