Head - Facilities

Description:

Key Responsibilities:

1. Facilities Operations & Ambiance:

- Own the overall look, feel, and experience of the premises ensuring that lighting, fragrance, temperature, and overall ambiance reflect the brands premium standards.

- Maintain impeccable standards of cleanliness, hygiene, and visual appeal across all customer and employee areas.

- Oversee all facilities-related functions including housekeeping, sanitation, security, and maintenance.

- Plan and implement preventive maintenance schedules for utilities, equipment, and infrastructure.

2. Housekeeping Leadership:

- Maintain 5-star level standards of cleanliness and presentation across locations.

- Lead and manage in-house as well as outsourced housekeeping teams.

- Develop and monitor detailed SOPs, checklists, and audits for consistent service delivery.

3. Vendor & Contract Management:

- Identify, negotiate, and manage vendors for housekeeping, pest control, maintenance, and other facility services.

- Track vendor performance against SLAs and ensure cost-efficient service quality.

4. Budgeting & Compliance:

- Own and manage the facilities budget while optimizing costs.

- Ensure adherence to statutory, safety, and environmental compliance standards.

5. Team Leadership & Development:

- Build and mentor a team of facility executives and supervisors.

- Conduct ongoing training and performance reviews to sustain high service levels.

6. Process Improvement & Sustainability:

- Introduce innovations in energy efficiency, automation, and waste management.

- Benchmark and implement best practices from top hospitality and retail environments.