Head - Enterprise Operations - Financial Services

Our client, a leading global financial institution, is seeking a Head of Enterprise Operations to lead and expand its global operations from India. This is a senior leadership role, responsible for driving operational excellence across key banking functions and contributing to strategic priorities at the India site level.

Some of the key responsibilities will include:

- Lead end-to-end operations across Loan Processing, Fraud Management, Payments, Client Services, and KYC.

- Ensure high-quality delivery, regulatory compliance, risk control, and service transformation.

- Drive standardization and innovation through automation, analytics, and emerging technologies.

- Collaborate with global stakeholders to align India's operating model with enterprise goals.

- Support site-level leadership in talent strategy, governance, inclusion, and employee engagement.

- Oversee operational risk, compliance, and audit standards with robust control frameworks.

To be eligible for this role you will require:

- 20+ years' experience in banking operations with 8+ years in senior leadership roles.

- Proven track record in leading global teams and driving operational transformation.

- Deep understanding of regulatory requirements, risk management, and governance.

- Excellent leadership, communication, and stakeholder management skills.