The Head of Engineering:

The Head of Engineering is responsible for defining and driving the organization's digital vision, transformation agenda and customer experience strategy to accelerate business growth and create a seamless omnichannel jewellery experience. Working closely with business and functional leaders, the Head of Engineering champions a digital-first culture, develops enterprise-wide digital capabilities, leads integration of technology and data, ensures the delivery of scalable, customer-centric solutions and becomes a key enabler of innovation that strengthen brand differentiation and support the organization's long-term growth ambitions.

Essential Duties and Responsibilities:

- Develop a comprehensive digital roadmap aligned with brand vision and growth objectives.

- Identify emerging trends and technologies to keep the brand ahead in the digital space.

- Define and implement digital-first processes across marketing, sales, supply chain, merchandising and customer engagement to create a seamless omnichannel jewellery experience.

- Own the technology roadmap and performance of the e-commerce and omnichannel platforms, ensuring seamless integration between online and offline journeys to deliver a unified customer experience.

- Design personalized experiences across all touchpoints, including web, mobile, and in-store.

- Implement feedback loops to capture customer insights and integrate them into CX strategies.

- Oversee the development and maintenance of digital platforms (website, app, e-commerce), ensuring platforms are optimized for speed, security, and user experience.

- Collaborate with partners and vendors to integrate new tools and technologies seamlessly.

- Drive innovation through AI, VTO and other advanced technologies for immersive experiences.

- Ensure adherence to data privacy laws and industry regulations.

- Implement data security measures to protect customer and business data.

- Conduct regular audits and risk assessments to maintain compliance and performance standards.

Critical Competencies for Success:

- Adapt and Respond Proactively

- Collaborate and Partner to Inspire Trust

- Develop and Empower People

- Innovate to Grow and Excel

- Champion Customer to Create Value

Person Profile:

Education:

- Post Graduate MBA / PGDM from a reputed institute.

Experience:

- A minimum of 12 - 15 years of experience, with at least 5+ years in Retail, preferably in Digital First organizations.

- Strong digital, technology experience.

- Proficiency in digital tools and emerging technologies like AI, IoT, AR/VR, and Blockchain.

- Ability to evaluate and pilot innovative tech solutions.

- Strong change management and digital adoption leadership.

- Experience in building digital capability and fostering innovation culture.

Execution Rigor:

- High on energy and execution rigor to ensure operations cadence as well as achievement of results.

- Collaboration with key stakeholders and resilience to be able to drive the overall achievement of targeted performance.

Attitude:

- Ability to soak pressure and execute on schedule.