Summary of the Position:

The Head of Engineering - Delivery will lead large-scale engineering delivery operations, managing India-based teams responsible for delivering software services and projects to global customers.

The role requires a strong technical and delivery leader with expertise across software development, SDLC, Agile, Cloud, DevOps, Automation and AI/ML practices. The individual will drive delivery excellence, project governance, operational efficiency and customer satisfaction while ensuring high-quality and timely execution.

The role will involve leading and scaling large, multi-disciplinary engineering teams, mentoring delivery leaders, managing senior customer relationships, driving innovation and continuous improvement, and aligning engineering delivery with business objectives.

Key Responsibilities:

- Lead and manage large-scale engineering delivery operations, overseeing teams of 200 - 400 professionals through delivery managers, project managers and technical leads.

- Provide hands-on technical and delivery leadership, leveraging strong SDLC knowledge and the ability to dive deep into complex projects and technical challenges.

- Drive high-quality and timely delivery across software development, design and architecture, testing, automation and managed services.

- Establish strong delivery governance, project management practices, Agile methodologies, DevOps, Cloud, Automation and AI/ML adoption across engineering teams.

- Build, mentor and develop high-performing engineering teams, fostering accountability, ownership, collaboration and continuous learning.

- Act as a senior technical and delivery representative in customer engagements, driving technical discussions, managing stakeholder expectations and ensuring customer satisfaction.

- Oversee project governance, service transitions, delivery assurance, performance management and continuous service improvement.

- Handle critical customer escalations, identify delivery challenges and implement corrective action and improvement plans.

- Contribute to engineering strategy, future technology propositions, innovation initiatives and capability development in alignment with business objectives.

- Collaborate with senior leadership, operations, resource management, engineering excellence, sales and pre-sales teams to ensure effective delivery and business growth.

- Drive delivery KPIs, productivity, quality standards, contractual compliance and engineering best practices across projects.

- Provide regular updates to senior management on delivery performance, business progress, challenges and team development.

Key Stakeholder Collaboration:

- Work closely with operations, resourcing, service design and pre-sales teams to plan and successfully execute new customer engagements.

- Partner with engineering excellence teams to drive continuous service improvement, delivery standards, quality and customer satisfaction.

- Collaborate with resource management and planning teams to ensure effective resource allocation, utilisation and workforce planning.

- Work with engineering governance teams to strengthen delivery processes, compliance, KPIs and operational efficiency.

- Engage with senior business stakeholders to drive organisational changes, communicate challenges and implement improvement initiatives.

- Support sales and marketing teams in customer meetings, solution discussions, new business opportunities and commercial engagements.

Skills and Experience - Essential:

- 15+ years of overall IT experience across software development, engineering and technology delivery.

- Minimum 5+ years of experience leading large-scale software engineering or delivery teams.

- Proven experience managing and scaling large engineering teams of approximately 200 - 400 professionals through multiple layers of leadership.

- Strong technical foundation across software development, SDLC, multiple technology stacks and engineering methodologies.

- Hands-on understanding of Agile delivery, DevOps, Cloud, Automation and AI/ML practices.

- Experience managing complex software delivery engagements, multiple projects and large delivery workstreams.

- Strong capabilities in delivery governance, project execution, service management, performance monitoring and continuous improvement.

- Demonstrated ability to lead, mentor and develop delivery managers, project managers and technical leaders.

- Excellent customer-facing and stakeholder management skills, with the ability to engage senior stakeholders across global markets.

- Strong commercial awareness and understanding of contractual obligations, service standards and customer commitments.

- Experience driving engineering excellence, innovation, productivity, quality standards and organisational transformation.

- Strong communication, decision-making, problem-solving and escalation management skills.