Head - eCommerce - Skin Care

Position : Ecommerce Head

About Company :

Our client is a skin care brand based in Pune, dedicated to simplifying skin care routines for effective results. Our brand's mission is to make skin care simple and accessible to all individuals. With a focus on natural ingredients and straightforward products, aims to enhance the skin care experience for customers.

Role Overview :

We are looking for a growth-oriented and strategic Head E-commerce to lead and scale our online business across marketplaces, D2C platforms, and quick commerce channels. This role will be responsible for driving revenue growth, marketplace expansion, operational excellence, and digital business strategy.

The ideal candidate should have hands-on experience managing platforms such as Amazon, Flipkart, Blinkit, Zepto, Instamart, and Shopify, along with a strong understanding of e-commerce operations, quick commerce, performance marketing, and online consumer behavior.

Key Responsibilities :

- Own and drive overall e-commerce business growth across marketplaces, quick commerce platforms

- Manage key online platforms including Amazon, Flipkart, Blinkit, Zepto, Instamart, and Shopify

- Develop and execute e-commerce growth strategies aligned with business objectives

- Drive sales planning, revenue targets, and profitability across channels

- Lead marketplace operations including catalog management, pricing, promotions, and campaign execution

- Plan and execute platform sale events, seasonal campaigns, and growth initiatives

- Manage quick commerce operations including listings

- Coordinate with supply chain and operations teams to ensure inventory availability and smooth fulfillment

- Monitor and improve KPIs such as ROAS, conversion rates, AOV, customer retention, and marketplace rankings

- Collaborate with performance marketing, brand, and creative teams to drive online growth

- Handle marketplace escalations, account health, reimbursements, and operational issues

- Analyze market trends, competitor strategies, and consumer insights to identify growth opportunities

- Build and manage relationships with platform account managers and external partners

- Lead and mentor the e-commerce team while ensuring operational efficiency and execution excellence