Position Summary The Head of E-Commerce will be responsible for owning and scaling the digital commerce strategy, operations, and performance across all online sales channels. This includes the companys own e-commerce platform, third-party marketplaces, and B2B ordering portals. The role demands a strategic yet hands-on leader with experience in building digital P&Ls, driving traffic, increasing conversions, and delivering superior customer experiences. Key Responsibilities E-Commerce Strategy & Growth - Develop and implement the end-to-end e-commerce strategy aligned with the overall business and brand goals. - Own the online P&L drive revenue, margin, cost control, and profitability targets. - Identify and launch new digital sales opportunities across geographies, channels, and customer segments. Platform Management - Lead the management and continuous improvement of the companys e-commerce website (UX/UI, functionality, merchandising, and personalization). - Ensure platform stability, mobile responsiveness, and seamless integration with inventory, CRM, and ERP systems. - Oversee catalog management, pricing accuracy, payment gateways, and site performance analytics. Marketplace & Partner Channels - Manage partnerships and performance on third-party platforms (Amazon, Flipkart, Indiamart, etc.). - Optimize presence, listing quality, campaign ROI, and customer service metrics across marketplaces. - Explore new partnerships, B2B e-procurement portals, and D2C initiatives. Digital Marketing & Conversion - Work closely with digital marketing teams to drive qualified traffic via SEO, SEM, email, social media, influencer marketing, and retargeting. - Own customer funnel metrics (CTR, bounce, add-to-cart, conversion, CAC, LTV). - Deploy A/B testing, CRO tools, and analytics to improve customer journeys and maximize conversion rates. Operations & Fulfillment - Coordinate with supply chain, warehousing, and logistics teams to ensure timely and cost-effective order fulfillment. - Implement scalable last-mile solutions and reverse logistics processes. - Monitor key KPIs including order cycle time, fill rates, return ratios, and customer feedback. Team & Stakeholder Management - Build and lead a cross-functional e-commerce team covering digital marketing, platform ops, analytics, and customer service. - Collaborate with IT, finance, legal, product, and CX teams to enable smooth business operations. - Stay updated with industry trends, consumer behaviors, and digital commerce innovations. Candidate Profile Must-Have: - 10-15 years of experience in e-commerce, digital sales, or online retail, including 5+ years in a leadership role. - Proven experience scaling e-commerce revenue through direct platforms and marketplaces. - Strong analytical mindset with data-driven decision-making skills. - Demonstrated ability to work in a fast-paced, cross-functional environment. Preferred: - Experience in hardware, manufacturing, home improvement, or consumer durables industries. - Exposure to B2B e-commerce or distributor/dealer e-portals. - Understanding of D2C growth levers and subscription/e-commerce tech stacks. Education - Bachelors degree in Business, Marketing, Technology, or related field (mandatory) - MBA or specialization in Digital Marketing, E-Commerce Management, or Strategy (preferred) Key Competencies - Strategic Thinking & Execution Ownership - Digital Tools & E-Commerce Tech Fluency - Performance Marketing & Traffic Growth - Customer Experience Design - Leadership & Cross-functional Collaboration Why Consider This Role? - Lead digital growth in a rapidly transforming industry. - Create a lasting impact by building a future-ready e-commerce ecosystem. - Work with a progressive leadership team committed to innovation and excellence.

Gurgaon/Gurugram

Head - eCommerce 

Job Description for Head - eCommerce  in Scientia Management Consulting in  Gurgaon/Gurugram for (10-15) years of experience. Apply Now!