Head/Director - User Experience - B2C Product

Head / Director User Experience (UX) | B2C Product | Design Leadership (10-15 yrs)

About the Role

We are looking for a seasoned UX Design Leader to drive the end-to-end experience strategy for our consumer-facing products. This role sits at the intersection of design, product, and business, with a strong mandate to shape customer experiences, influence product direction, and build a high-performing UX organization.

You will work closely with senior leadership, product, and engineering teams to create intuitive, scalable, and high-impact digital experiences that delight users and drive business growth.

Key Responsibilities

- Lead the UX vision, strategy, and execution across key product areas

- Drive user research, usability testing, and insight generation to inform design decisions

- Translate complex business and user needs into simple, elegant, and scalable experiences

- Partner with Product, Engineering, and Business teams to shape product roadmap and experience strategy

- Build, mentor, and scale a high-performing UX team, fostering a strong design culture

- Establish and promote UX best practices, design systems, and process excellence

- Conduct heuristic evaluations and competitive analysis to continuously improve product experience

- Lead design workshops and stakeholder discussions to align on vision and execution

- Drive continuous optimization of user journeys through data-driven decision making

Ideal Candidate Profile

- 8-15 years of experience in UX / Product Design, with strong exposure to consumer (B2C) products

- Proven track record of leading end-to-end UX lifecycle (research - ideation - design - testing - delivery - optimization)

- Strong expertise in user research, usability testing, and data-driven design

- Deep understanding of Design Thinking, Agile, Lean UX, and Design Sprints

- Experience designing complex user journeys and scalable digital products

- Demonstrated experience in leading and mentoring UX teams

- Strong stakeholder management and cross-functional collaboration skills

- Ability to influence product strategy and business outcomes through design

- A strong portfolio showcasing UX thinking and problem-solving approach

Preferred Background

- Experience in product-based companies (B2C preferred)

- Exposure to fast-paced, high-growth environments

- Education from Tier-1 institutes (preferred, not mandatory)

Why Join Us

- Opportunity to own and shape UX at scale

- High visibility role with direct impact on business and product strategy

- Work with a collaborative and forward-thinking leadership team

- Build and scale a world-class design function