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Head Digital Works Reviews by Employees

Software Development Engineer II

Senior Software Engineer

Business Analyst

Software Development Engineer 3

Position Overview : Business Analyst will play a pivotal role in optimizing customer retention strategies and ensuring the long-term success of our organization. This individual will work closely with cross-functional teams to analyse data, identify trends, and develop actionable recommendations to drive customer retention and loyalty initiatives. Key Responsibilities : Data Analysis : - Utilize various data sources to analyse customer behaviour, transactional data, and other relevant metrics. - Identify patterns, trends, and anomalies in data to uncover insights into customer retention and attrition. Reporting and Visualization: - Create and maintain regular reports and dashboards to monitor key retention metrics. - Visualize data effectively to communicate insights to stakeholders. Customer Segmentation : - Segment customers based on their behaviour, preferences, and demographics to tailor retention strategies. - Collaborate with marketing and product teams to develop targeted campaigns and offers. Predictive Modelling : - Build predictive models to forecast customer retention and attrition rates. - Use predictive analytics to identify at-risk customers and recommend proactive measures. Collaboration : - Work closely with the Retention Team, Marketing, Customer Support, and Product Development teams to align strategies and goals. - Collaborate on the development of retention initiatives and campaigns. Continuous Improvement : - Stay updated on industry best practices and emerging trends in customer retention. - Continuously improve analytical processes and methodologies to enhance the effectiveness of retention strategies. Qualifications : - Bachelor's degree in Business, Statistics, Economics, or a related field. Master's degree preferred. - Proven experience as a Business Analyst or Data Analyst with a focus on customer retention. - Proficiency in data analysis tools and languages (e.g., SQL, Python, R, Excel). - Strong analytical and problem-solving skills. - Experience with data visualization tools (e.g., Tableau, Power BI) is a plus. - Knowledge of customer segmentation and predictive modelling techniques. - Excellent communication and presentation skills. - Ability to work independently and collaboratively in a fast-paced environment. - Strong attention to detail and the ability to meet deadlines.

Hyderabad

Head Digital Works - Business Analyst 

Job Description for Head Digital Works - Business Analyst  in HEAD DIGITAL WORKS PRIVATE LIMITED in  Hyderabad for (3-5) years of experience. Apply Now!

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