Head - Delivery

Job title : Head Of Delivery

Experience: 10 to12years

Job description:

Roles & Responsibilities:

We are seeking a dynamic strategy and execution-focused Delivery Manager to lead the end-to-end product / project delivery. This role is critical in bridging the gap between Sales, Manufacturing, and Field Operations team, ensuring seamless product fulfillment and effective execution of inspection and cleaning service projects across industrial and government clients. The ideal candidate will be a strong P&L owner, with proven abilities in field project execution, manpower planning, resource optimization, and delivering high-quality outcomes under tight timelines.

Key Responsibilities:

Product Fulfillment & Deployment:

- Own the post-sales delivery process, ensuring timely manufacturing, logistics, and installation/training of robotic systems.

- Create and maintain detailed project plans for each delivery, aligned with client timelines and internal capacities.

- Coordinate with Production, Quality, and Engineering teams for on-time product readiness.

Service Project Execution

- Plan and execute robotic inspection and cleaning projects for municipal bodies, utilities, and industrial clients.

- Build and manage on-ground teams for project executions, including operators, technicians, and operation managers.

- Monitor project milestones, quality metrics, and client satisfaction to ensure operational excellence.

Operations Strategy & Execution

- Own the P&L at project levels through efficient manpower planning, deployment scheduling, and resource forecasting to enable faster execution

- Take ownership of budgeting and cost control for delivery and service functions, ensuring optimized operational spending.

- Identify and implement process improvements to enhance delivery speed, reliability, and overall efficiency.

Stakeholder & Client Management

- Serve as the primary point of contact for internal stakeholders (Sales, Manufacturing, R&D) and external clients during the delivery phase.

- Provide regular updates to leadership on delivery performance, risks, and mitigation plans.

Requirements:

- Experience: 10-12 years of experience in project delivery and field operations - preferably in robotics or core infrastructure service sectors.

- Leadership: Minimum 5 years of managerial and project management experience with strong on-ground execution capabilities.

- Business Acumen: Strong understanding of P&L ownership, budgeting, and cost optimization.

Education: Bachelor's degree in Engineering, Operations, or related fields. An MBA in Supply Chain or Operations is a plus