Head - Dealer Capability Building & Process Excellence - Automobiles

- Designing and leading a structured dealer capability building framework for Sales.

- Identifying the capability gaps through diagnostics, data, and field feedback.

- Develop, design and deploy training and development programs for frontline dealer staff.

- Strategise and Develop best in class Manpower Practices at the Dealerships covering entire employee lifecycle: defining talent management framework, retention strategy, incentive schemes, capability building, engagement frameworks, and policy adherence etc.

- To devise and drive focused strategies for dealer manpower adequacy as per business plan

- Spearhead the function of field force transformation with an objective to enhance overall dealer productivity resulting in delightful customer experience through the dealerships.

- Devise and drive strategies and high impact training delivery models through FFT Teams

- Enhance customer experience and delight by continuously refining the current sales process and implementing innovative processes.

- Lead and mentor the team members in the domains of capability building, customer satisfaction, manpower productivity to achieve the shared departmental goals & organisational vision.