About Us :

We are a fast-growing D2C brand creating safe, premium, and fun kitchenware for kids and families - BPA-free stainless steel bento boxes, tiffin boxes, sippers, and plates thoughtfully designed for Indian homes. Founded by Mahesh Muraleedharan (ex-Uber, OYO, Rapyd) and Harini Rajagopalan (ex-Amazon, Flipkart, Myntra), we are funded and scaling rapidly across D2C and marketplace channels. Rated 4.6/5 across 1,000+ reviews and 85+ products.

The Role :

- This is a no-fluff, full-ownership operations role. You will be the person who makes sure everything between the factory and the customer's doorstep runs like clockwork - every single day. You report directly to the founders and own the entire operations function end-to-end. No hand-holding. No committees. Just ownership, speed, and execution.

If something breaks in the supply chain at 11pm - you fix it. If a 3PL partner is underperforming - you replace them. If Amazon FBA goes wrong - you solve it. This role is for someone who thrives in chaos, owns outcomes completely, and builds systems that scale.

What You Will Own - Everything Between Factory & Customer

Manufacturing & Vendor Management :

- Own relationships with all manufacturers - stainless steel, silicone, packaging

- Negotiate MOQs, pricing, lead times, and payment terms

- Ensure quality standards - BPA-free, food-grade certifications, zero defects

- Build a resilient multi-vendor supply base to eliminate single points of failure

-Manage vendor performance - scorecards, audits, corrective actions

Supply Chain & Inventory :

- Own end-to-end supply chain from raw material to finished goods

- Demand forecasting - never run out of stock, never overstock

- Inventory planning across D2C, Amazon FBA, and offline channels

- Manage purchase orders, GRNs, and inbound planning

Build inventory dashboards and alert systems for real-time visibility

- Reduce dead stock and improve inventory turns

Fulfilment & Logistics :

- Own 3PL partnerships - select, negotiate, and manage fulfilment partners

- Ensure D2C orders are picked, packed, and shipped on time

- Manage Amazon Seller Central - FBA, FBF, account health, stranded inventory

- Drive RTO reduction and improve last-mile delivery experience

- Optimize cost per order across all fulfilment channels

Customer Experience Operations :

- Own post-order customer experience - delivery SLAs, returns, replacements

- Reduce customer complaints related to delivery, damage, and delays

- Work closely with customer support to close operational gaps

Cost & P&L :

- Own operations P&L - COGS, logistics, fulfilment, packaging costs

- Drive cost reduction across every operational line item

- Build monthly MIS and dashboards - full visibility for founders

- Identify and plug operational leakages

Team & Process Building :

- Build and manage a lean ops team from scratch as the company scales

- Create SOPs, playbooks, and checklists for every operational process

- Set up tools - WMS, OMS, ERP integrations, dashboards

- Ensure operations can scale 10x without breaking

Who We Are Looking For :

- 8-12 years of hands-on operations experience - supply chain, fulfilment, vendor management

- Has worked at a D2C brand, consumer goods company, or high-growth startup - not just large enterprises

- Has personally managed 3PL partners, warehouse operations, and Amazon Seller Central

- Has owned a P&L - knows what COGS, logistics cost, and fulfilment cost mean

- Comfortable getting hands dirty - this is not a PowerPoint role

- Bias for action - fixes problems fast, doesn't wait for perfect information

- Has built ops teams and SOPs from scratch

- Strong with data - Excel/Sheets, dashboards, and operational metrics

- High ownership - treats every rupee like their own

What This Role is NOT :

- Not a strategy role where you make decks and attend meetings

- Not a role where you manage managers who manage managers

- Not for someone who needs a large team to get things done

- Not for someone who has only worked at large enterprises their whole career