Responsibilities : - Build and manage a team of business analysts and customer experience specialists with deep domain expertise in customer experience journeys - To be responsible for end-to-end customer contact processes and the associated customer experience, supporting cross team initiatives to drive improvements, improve efficiency and reduce complaints. - Create and implement an analytics strategy for best-in-class service delivery. - Develops and implements training and quality assurance programs for new hires and experienced employees. - Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. - Encourage problem-solving, strategic thinking and customer-orientation amongst the team - Drafts and implements the department's budget. - Performs other related duties as assigned. Requirements : - University graduate/PostGraduate in Business, Operations Management or Finance, with over 10+ years' relevant experience - Excellent communication and interpersonal skills. - Have proven experience in setting up the process. - Excellent interpersonal and customer service skills. - Strong supervisory and leadership skills. Strong background in leading customer excellence teams in the fintech/ finance sector. Location: Bellandur (Bangalore) - Note: The role will be Work from Office

Bangalore

Head - Customer Support & Excellence - BFSI 

Job Description for Head - Customer Support & Excellence - BFSI  in Benchire in  Bangalore for (12-18) years of experience. Apply Now!