Looking Candidate from Product companies only About the Role: - Own all of support, set KRAs for the team, create support processes. - Oversee, measure, and monitor the output of all support team members - Complete client ownership - manage customer queries on over chat, calls, and email - Look for ways to improve the accessibility to customer/ product support by users. - Ensure customer is heard throughout escalation process in the event of escalations - Provide customer insights and bug reports to tech and product teams for feature improvement. - Evaluate the tools available for the customer support team and look for better solutions. - Build the team - hiring, growing the customer support team, creating and evaluating the hiring process. - Handle payments, reconciliations, and related operations Experience 4+ years ctc upto 20lpa - An ideal candidate should:- Have a passion for operational nuances, its impact on business & interacting/leading a team - Have an ability to work in highly volatile teams - Impeccable communication skills - verbal and written - Map theoretical knowledge to practical applications and be able to drive pilot programs be a quick learner, is self-driven and has adaptability to learn new concepts and tools - Show demonstrated ability to multi-task and think creatively. - About the Company- India's first and largest Options Trading Platform. We are transforming now to a first-of-its kind financial advisor market place. We are solving what is possibly the most challenging problem in investment space - how to make a common man investor profitable.

Bangalore

Head - Customer Support - BFSI 

Job Description for Head - Customer Support - BFSI  in Quality Source in  Bangalore for (5-9) years of experience. Apply Now!